Complaint Review: POSITIVE GRID -
POSITIVE GRID Spark amp , spark40 Poor Customer service
I purchased the Spark amp through reverb waited two weeks for it to get to me i turned it on played for an hour sounded great. I turn it back on only to hear nothing but static just aloud humm without the my guitar plugged into the jack. so i started troubleshooting tried everything updating firmware to factory reset different guitar cables spent hours trying to trouble shoot the amp.. so i finally reached out to positive grid and were emailing there response is in a slow timely manner theirs no other way to contact them but through email. its frustrating, but ive described my issue sent them a video and Ive done research on my problem through forums and google search, come to find out this problem is a KNOWN ISSUE MANY OTHER SPARK AMP CUSTOMERS EXP[EXPERIENCED THIS THIS SHOULD AUTOMATICALLY BE REPLACED ITS RIDICULOUS YOU PAY $300 FOR SOMETHING JUST WAITING FOR IT TO BREAK .
If its a known problem and positive grid knows about why do they have to have there customers go through a hassle to even get someone to respond to you and when they do they take forever to respond. I feel like Ive been robbed. here is an example of other people having the issue same exact issue as mine https://forum.positivegrid.com/topic/4108/input-just-stopped-working
This report was posted on Ripoff Report on 03/26/2021 08:26 PM and is a permanent record located here: https://www.ripoffreport.com/report/positive-grid/spark-amp-poor-customer-1506443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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