Complaint Review: RCA - Sterling Heights Michigan
RCA Technicolor SA Purchased an RCA TV and the manufacture warranty are not covering it. Sterling Heights Michigan
I purchased an RCA TV from local Walmart and purchased an extended warranty with the TV. Long story short the TV started to malfunction so I called the warranty phone number and they said I am covered under the manufacture warranty and need to call RCA. So I contaced the manufacture and it's been one month and they keep asking me for the same questions and requring more information time after time. Send us pictures, send us videos - send us more pictures and more videos. This is a $400 TV not a $25,000 car and all I want is RCA to send a tech to fix it or replace it!
I have recieved email after email form the customer support and answered all their emails. They asked me for pictures, videos and statments. I provided everything they wanted but it seems like every time I answer their question they want more. This is by far the worst company I delt with and I want to raise awareness among all other buyers who are interested in their products, please walk away.
RCA should be ashamed of itself for their lake of professional courtesy - do not treat all of your customers like criminals. It is not my fault your product is not working properly.
This report was posted on Ripoff Report on 04/09/2020 03:44 AM and is a permanent record located here: https://www.ripoffreport.com/report/rca/sterling-heights-michigan-sa-1493849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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