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Report: #1508654

Complaint Review: ricks automotive - lawndale california

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  • Reported By: kandy — lawndale california United States
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  • ricks automotive 14929 prairie ave lawndale, california United States

ricks automotive They made my van undriveable. lawndale california

*Author of original report: Something else i just noticed

*Author of original report: Update

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I was having an issue while driving on the freeway. Something felt loose in the wheel. I wanted to get it fixed before it got worse. It would only do it on the freeway at high speeds (45 and up).

I went to Rick's automotive because they were triple a approved. They said it was 135 dollar diagnostic fee. I said ok. I had a pretty good idea what parts were bad based on my own visual inspection and a previous estimate that I had gotten someplace else. 

Rick's replaced the upper and lower ball joints, the outer tie rod ends and then did an alignment. I still needed to do a sway bar bushing and shocks and made an appointment for the 1st of next month to do that because I am low income. 

I asked for a written estimate but did not closely examine it right away because I was going to sit and wait for the vehicle and talked at length about what was being done, what needs to get done fist and what can wait.

When it came time to pay I paid 1032.00 and was handed an invoice to which I asked for another written estimate for what we talked about doing next month which were shocks and the bushing. I didn't look at the invoice yet. I was going to go over it after I left. As I was walking out Rick says expect to feel a little play in the steering wheel until you get that steering gear box fixed. 

I was speechless. There was nothing wrong with the steering gearbox. That I am sure of. My old van always had issues with that so when a van has a bad box I would recognize the feeling instantly. I asked why am I just hearing about this now? He said the mechanic found a bad steering box. That caught me so off guard that almost believed him. That is until I actually drove away.

It could be felt the minute I left the driveway. I drove around the block and I had to fight to keep the van in my lane. It was scary. And it was unsafe. It did not drive like that before at all. I went right back. Louis was walking out as I pulled up to the curb and I said how is it even possible that its worse? He kept trying to make excuses all the while starting his sentences with I'm not trying to make excuses.

He went for a drive with me and said he felt it it but he didn't know what it felt like before and the mechanics were gone and come in the morning and we will take care of it. Then he tried to downplay it and say it was safe to drive. He said see im going 40 its fine. It was not fine. I drove slowly back to my friends a few blocks away. I told her what was going in and she said let's go for a ride to see if I can feel it.

I told her she couldn't feel it unless she drove. She didn't want to drive but we drove to the store. She said she couldn't feel it but she could see me trying to keep it straight and said I never used to struggle with the wheel like that. I went back in the morning and the top mechanic went for a rude with me. Louis was there but the owner Rick was not going to be there till around 9. They were polite and helpful. The mechanic that rode with me was not the one who did the work. 

We got back and he told Louis that the van was all over the road. It never should have been returned in this condition and that it was unsafe and I quote "I'm even afraid to drive it". They put it on the alignment rack and realigned it and were trying to make it right until Rick showed up. 

I was on the phone and he comes and yells Kandy. As soon as I walked up he began yelling at me telling me he saved my life and would not let me say anything. When I tried he kicked me and my van out. I tried to drive it and whatever they did before Rick got there seemed to help a little bit but it still is unsafe to drive. I pulled over and called triple a to get it towed. I am now without a vehicle and I can't do anything about it because Rick got all the money I had for this month. 

There is no way a steering gearbox can just instantly go bad when you fix other parts of the van. It is not even directly connected to any of what they worked on. 

 

This report was posted on Ripoff Report on 06/03/2021 01:58 PM and is a permanent record located here: https://www.ripoffreport.com/report/ricks-automotive/lawndale-california-made-van-1508654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Something else i just noticed

AUTHOR: kandy - (United States)

POSTED: Thursday, June 03, 2021

 On the concern they wrote customer states steering feels loose at driving, worse on freeway. THAT IS NOT WHAT I SAID. I said something feels loose in the wheels and its ONLY noticeable on the freeway. I said it drives fine on the streets. Now I see why they have you sign before they give you a copy. They throw sentences in like additional diagnosis and testing time may be required at additional charges. Whats the point of a written estimate when they throw a sentence like that in? Not only that I noticed on the invoice it says steering tie rod end.

That is not what he said verbally - if it was I would not insisted there was nothing wrong with it. I know the difference between a steering gear box and a steering tie rod. I also notice the wording steering tie rod. Why use that term on the invoice when that part is more commonly known as a center drag link. So they can say I was mistaken? I know what i heard but that poses another problem. Why did they not check that when I paid the diagnostic fee? It takes less than a minute to check. But instead they charged me for an alignment which was for nothing because if the link is bad the alignment will have to be done over after its replaced. Not to mention the right outer tie rod end  that I just paid alot of money for them to change has to come off again.

I never would have agreed to do those things separately if I was informed that it was bad to begin with. And instead of admitting he messed up he acts like a child throwing a temper tantrum. Just goes to show your only treated with respect if you don't know nothing about cars and have thousands of dollars to spend and then another thousand when those additional tests are done that you already paid to have done.

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Update

AUTHOR: kandy - (United States)

POSTED: Thursday, June 03, 2021

 I made it perfectly clear I wanted the best quality parts. I just looked up the part number for my ball joint and its the lowest cheapest one mas industries has. BJ86365. I wrote the number down when I saw the box. They did not put it on my invoice. The brand of tie rod used isn't on the invoice either. They said it is trw. The written estimate that I asked for in the beginning turned out to not be an estimate but an authorization.

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