Report: #1493134

Complaint Review: Royaltie -

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Reseda CA United States

Royaltie Royaltie Gem Unable to Cancel and keep getting billed

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This company has been billing us for a service they discontinued and there is no way to remove our credit card information from the site and they will not cancel our subscription.

We've paid a monthly fee for years and they removed their phone number and continue to bill us without any possible way to cancel. Everytime we've sent an email requesting they stop billing us we receive an automated email telling to try their service.

So in the end they've charged us over $1100 for a service they discontinued over 2 years ago, removed their phone number and any way to remove credit card information, continued to charge us without any update of their cancelled services and they don't even acknowledge that they ever had the service in the first place. If that's not a scam I don't know what is.

This report was posted on Ripoff Report on 03/20/2020 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/report/royaltie/gem-unable-cancel-getting-1493134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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