Complaint Review: Ripoff Report | Team NuVison – Rudy L Kusuma TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Team NuVison – Rudy L Kusuma is a full-service real estate brokerage team with a two word mission statement – “Clients First.” Rudy L Kusuma practices what he feels is the future of real-estate, the client is kept at the center of the transaction and provided with an expert at each step of the real estate process. Team NuVision – Rudy L Kusuma puts clients first. - Rosemead California
- Team NuVison – Rudy L Kusuma TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Team NuVison – Rudy L Kusuma is a full-service real estate brokerage team with a two word mission statement – “Clients First.” Rudy L Kusuma practices what he feels is the future of real-estate, the client is kept at the center of the transaction and provided with an expert at each step of the real estate process. Team NuVision – Rudy L Kusuma puts clients first. 8932 Mission Dr Suite 102 Rosemead, California USA
Rudy L Kusuma â Team Nuvision â RE/MAX Titanium Verified TRUSTED Business REVIEW: Team NuVision â Rudy Kusumaâs client's homes sell for more money in less time! The team at Team NuVision sells a lot of homes, have extensive home selling experience that puts more money in client's pockets.
*UPDATE: Rudy L Kusuma â Team Nuvision â RE/MAX Titanium pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Rudy L Kusuma â Team Nuvision â RE/MAX Titanium recognized by Ripoff Report Verifiedâ¢ as a safe business service.
REVIEW UPDATE: May 7 2020 RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date,RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma for its full commitment to quality customer service.
Ripoff Report's discussions with RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma Home Selling Team have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma Home Selling Team listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Because you can have THE real estate agent that other agents from across the area look up to for a home selling system that works.
As you can see, I’ve printed a little good luck charm on this page. Why have I done this? To illustrate the fact that you are lucky to live here in the area, and be able to have your home marketed and sold by THE agent so many other agents follow. Just recently Rudy was named as one of the Top 200 Most Respected Real Estate Agents in ALL of North America.
The information provided in this report below is based on comments made by Rudy Kusuma during an onsite inspection held by a third-party verification company with no biases towards RE/MAX Titanium.
RE/MAX TITANIUM is a franchise realty company under Team Nuvision. Their business model creates a team of real estate experts that guide homebuyers through every step of the process. Rudy Kusuma further explained their team environment, "compared to the traditional real estate agents model, each agent is a solo model. The way our team works, we have our customer service department and our marketing department. The marketing department is making sure we are bringing the buyers in. The customer service department is checking the buyers and is ensuring they are qualified buyers. We have our outside sales agent who actually meets with the client, so the client feels that our agents spend 100% of their time servicing the client. Whereas, the traditional real estate broker who is always prospecting for the next deal. That is the difference between our team and the traditional Real estate broker."
Leads for RE/MAX TITANIUM are primarily obtained through advertisements on local radio, and zillow.com. In reference to the sales and services process, Mr. Kusuma expressed that they work with two different types of people: buyers and sellers. RE/MAX TITANIUM offers their buyers access to homes that include bank foreclosures, short sales, new homes, new construction, as well as homes that are not listed online. He went on to state, "for our buyers, if they are not happy with their home purchase, we can either buy it back or sell it for free. The average home in the area is $600,000.00. That is a lot of savings and some peace of mind just in case they buy a home, the home looks good, but then you realize the neighbor is crazy. We want to be the Nordstrom of Real Estate. If you buy a home from us and you aren’t happy we will buy it back or sell it for free no questions asked, just like if you buy shoes from Nordstrom’s they will buy them back from you." For people wishing to sell their home RE/MAX TITANIUM has the unique advantage of offering their sellers a database of over 23,000 people waiting to purchase through their program. Mr. Kusuma further stated, "There is a problem in real estate, that agents have no accountability. The agents keep on promising the buyers or sellers everything. The moment the client hires the agent, there is no risk on the agent’s side. If the client’s close escrow then the agent makes money. If the client’s transaction goes south or doesn’t sell, there is no real accountability from the agent. We reverse the risk when people do business with us. I don’t want the clients to take the risk when they do business with us. If we cannot perform, I want us to be penalized. This is why we have a performance guarantee."
CUSTOMER CARE & COMPLAINT RESOLUTION – RE/MAX TITANIUM – TEAM NUVISION
During the on-site interview, Mr. Kusuma was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Kusuma expressed that their most common complaint arises when, "one of my partners showed up, and the personality didn’t fit. The customer called me, I talked to that person, and a different partner showed up and we were able to sell the home. We can verify this is a real client. I have pictures. Not only did we sell their home, they bought another home with us. If it’s a personality issue, we have 8 customer service managers, we change the person."
When asked to comment on complaints posted on Ripoff Report's website Mr. Kusuma stated the following, "if you read it says, the client is not happy with the listing on Zillow, and my name is always there. This person thinks that my team and Zillow are not connected. My team and Zillow have nothing to do with each other. It lists me, Zillow, my team, and Re/Max. If you read it, it is saying that I pay Zillow to advertise. That’s how Zillow works. All real estate agents on Zillow pay to advertise on Zillow. If they aren’t happy with that, they can complain to Zillow. They aren’t happy with the relationship between Real Estate Agents and Zillow in general and somehow, I get singled out." They additionally believe that other reports were filed by an ex-employee. In order to assure future and current clients RE/MAX TITANIUM comply with all of National Associations of Realtor's Credentials. Additionally, they are recognized by the Platinum Real Estate Group.
RE/MAX TITANIUM is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "The customers know that we take our customer service seriously. If someone complains, so far when anyone complains you can talk to Ed, you can check with Zillow nobody has more satisfied clients than our team...we take it seriously, and if this is a legitimate client. We want our clients to know that we are here to serious about making sure they are satisfied. That is why we have a cancellation guarantee. We want to be the Nordstrom of Real Estate. We want to take this seriously and address this. It’s a big deal for us and we want to address it.
RE/MAX TITANIUM – TEAM NUVISION – STATEMENT FROM RUDY L KUSUMA
" TEAM NUVISION is a full-service real estate brokerage team with a two word mission statement – “Clients First.” Practicing what we see as the future of real estate, the client is kept at the center of the transaction and provided with an expert at each step of the real estate process. This empowers each client and keeps them in charge. At Team NuVision clients are treated to holiday cards, blog contests and continuous fun. Clients return to Team NuVision and recommend their family and friends every day.
Clients First is a two word miracle and it makes everything easy.
The three keys that guide how we treat our clients are:
Our 10 Core Values:
- Deliver WOW Through Service
- Embrace and Drive Change
- Have Fun
- Pursue Growth and Learning
- Open and Honest Communication
- Build a Positive Team Spirit
- Be Passionate and Determined
- Be Humble
- Self-employed mentality
- NO Gossip
STATED IMPROVEMENTS FROM RE/MAX TITANIUM – TEAM NUVISION – RUDY L KUSUMA
RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma Home Selling Team recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma Home Selling Team has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Rudy L Kusuma, Ripoff Report is convinced that RE/MAX TITANIUM - TEAM NUVISION - Rudy L Kusuma Home Selling Team is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Team NuVision – Rudy L Kusuma meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Ripoff Report | Team NuVison – Rudy L Kusuma Rosemead California
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM TEAM NUVISION – RUDY L KUSUMA:
This post was not from a customer. This post was written by a broker of merchant cash advances who lost a deal that was funded by Flash Advance because of our competitive rates and superior customer service. We have several marketing campaigns and often bump up against competitors in the industry who are working with the same clients and businesses.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
*** UDATE December 11, 2017 … the author of this Report has contacted Ripoff Report insisting the Report was false and should not have been posted, that she named the wrong people.
My husband and I found a home on Zillow in San Gabriel. We called thinking Rudy Kusuma is the listing agent. Instead who showed up to open the door was his partner. I forgot his name. That is not important. He opened the door and we looked through the home. At the end of the tour we sat down and he asked my husband and I what we thought. We really liked the home. And he pulled out a 3 ring binder and showed us something called a vip program or buyer vip program or guaranteed program or something to that effect. We are educated college grads and he is showing us slides and talking to us as if we are stupid.
My husband and I own 6 investment properties so we are not new to real estate. The agent talked about guarantees, value and certificates and on and on. At this point this agent already loss our business. The more he talked the more we just sat silent. And where we really got furious is when the agent said our only out of pocket cost for their services is $895.00? We have worked with a lot of big name real estate offices and their agents never charged us a service fee.
We told him we will think it over and give him a call the next day. Later in the day when we got home, we did some research and we find out Rudy Kusuma nor anyone from his office is the listing agent for that home in San Gabriel! No relation at all to the home listed on Zillow. Trulia shows the same, but we also find out that Zillow owns Trulia?
Zillow, Rudy Kusuma, Remax, Remax Titanium, and Team Nuvision is defrauding people. He probably pays a lot of money to Zillow to advertiste as the premier agent. Zillow is scamming people too, tricking customers for advertisement money. There are plenty of posts online warning people to beware of doing business with Rudy Kusuma and his agents, there are dozens of lawsuits filed against him and his agents ripping off sellers and buyers. We should have googled him and his company first. Do your research!
This report was posted on Ripoff Report on 05/20/2017 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/rudy-l-kusuma-team-nuvision-re-max-titanium-1374361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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