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Report: #1478709

Complaint Review: Samsung Australia - Sydney new south wales

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  • Reported By: Kris — Mornington Victoria Australia
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  • Samsung Australia Sydney , new south wales Australia

Samsung Australia paid for brand new Samsung 8 not a faulty refurbished that is dangerous and heats up like a piece of coal in your hand Sydney new south wales

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purchased an apparent brand new Samsung galaxy 8 which turns out to be a dud and refurbished phone, called Samsung not long after buying they tell me to keep an eye on it, the phone was getting worse and due to the extensive heat, could not hold the phone had to place it on seat next to me.

The screen even started to crack from the heat which i have been told has happened to others, called Samsung again and informed them of it. there overseas call centre in the Philippines give me a reference number and tell me where to take it and it will be repaired under warranty there and then or exchanged for a brand new unit.

Took it to the repair centre and was a wasted day for 2 reasons 1 was took us an all round 180 km trip and 2 they stated i had to pay for new screen even though it was cracking from heat. Sent an email to Samsung and they were happy to arrange a courier to collect it and see where it goes from there however they would not provide a loan unit as i'm rely on my phone for clients and my son in case of emergency so declined unless they were going to send out a loan unit like there service centers would of given me.

There response to this was we once gave out loan units but would get them back broken or the customer would keep and tell us to keep there old handset. Samsung Australia only care about the $$$ they do not honor there warranties nor care that there phones overheat let alone the other issues the phone had like doing it own thing not responding to apps and switching off on its on.

Well Samsung has gone downhill as they do not care about there customers let alone they are well aware the galaxy 8 had issues as i did take to a phone technician that was ex Samsung technician and he run the phone i.d and it told him i did not receive a new phone more a refurbished unit, he also informed me i am not the only person with this issue as he has seen many with the same but Samsung Australia make many excuses to get out of the issues they alone created with these junk handsets.

They had no concerns sending my phone in would cost me financially let alone lose clients as they depend on me nor did they give a toss if my sons kinda needed to contact me in case they could not reach his mum then my son would be up the creek without a paddle we are talking a 3 year old that yes has suffered an injury from there dodgy handsets which now Samsung has opened a big can off worms as once i am done with these imbeciles i will make sure Samsung goes down for what they have done this includes failing there duty to recall these phones again as they did not fix the issues i was not aware they had in 1st place.

Stay away from any Samsung phone as even there new Samsung 10 has issues with screens cracking but they again try blaming consumers. A group of technology reporters placed it to the test in Australia not so long ago and before there very eyes the screens were cracking and no one was touching the phone as it was been filmed.

Samsung trying to keep up with i phone far from it more Samsung cannot make a real phone like they once did. We use to have all Samsung products in our home but since have tossed them out in back yard had a friend with bob cat come crush it all which soon will go viral on u tube cause i cannot trust idiots rip off con artists like Samsung any longer, they are just a bunch of thieves and tell lies lies lies.

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