Report: #1508712

Complaint Review: Samsung - New york

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  • Reported By: Michael — Center moriches United States
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  • Samsung New york United States

Samsung Samsung robbed me and refuses to accommodate their customers. New york

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Okay so I purchased a Samsung television from Walmart about three and a half months ago. Since then it’s broken three times. Samsung has sent a repair man out once. I fixed it once myself and the third time is current and is awaiting some type of accommodation. Let’s start with their product itself. It has horrible software and self sabotages itself due to the poor coding job. Something that would never happen with other brands like LG. The tv is stuck on power cycle it’s like I paid 800$ for the worlds shittiest strobe light on my dresser.

Samsung’s technical support team and case management team are atrocious and all about Samsung’s best interest. This television was literally "repaired” exacty 7 days ago and today the same "glitch” occurred which Samsung insists is a hardware malfunction which is not the case. After some hours of my life wasted and a bad headache and some foul words I was directed to what I was directed was the "highest” branch of management for Samsung. And even that supervisor refused to do what their job was and accommodate the customer.

I do not want a broken television that needs constant repairs until the warranty expires. The model is clearly garbage and they refuse to do an exchange. Every time I need to wait for a serviceman/repair technician it costs me atleast 300 to an upward of 800$/ day for missing work. It’s not worth it. after being repeatedly ignored and talked over I was told that the only option is to repair my malfunctioning television which should realistically be recalled. When asking what the requirements were to be considered eligible for an exchange they refused to divulge this information to me over and over on their recorded line. Samsung. Sam sung alright, Sam sung the blues when he saw his $800 hunk of s**t "smart” television broken once again for the third time.

What cheapskates. If I was you I would never buy a Samsung product of any sort ever again. I should’ve done my research it’s all over the internet how horrible Samsung as a company is and their customer relations agents don’t care for the customer whatsoever. Once more I’d like to mention LG would never treat their customers with such neglect and rude carelessness. DO NOT EVER BUY SAMSUNG ANYTHING, LORD KNOWS I WILL NOT! Long story short they’re costing me money and refusing to do right by me and give me a different model television of equal or greater value. Someone get a class action lawsuit going. I see how many people fall victim to this corporation and it’s absolutely disgusting. Good luck, Michael!

This report was posted on Ripoff Report on 06/04/2021 05:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/new-york-robbed-refuses-1508712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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