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Report: #1532939

Complaint Review: ServicePlus Home Warranty - Edison New Jersey

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  • Reported By: Chad — san marcos United States
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  • ServicePlus Home Warranty 518 Old Post Rd Suite 7 Edison, New Jersey United States

ServicePlus Home Warranty Service Plus is a scam home warranty just runs you around Edison New Jersey

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Despite having a home warranty, basically this company is a scam. They resell some other home warranty company that sends a tech, then the fun begins. Service Plus my AC unit went out. Took a week to get a tech out. I had to pay $125 though I had dropped the deductible to $75. They lied on the sales call. Then, paid that $125 "deductible" tech said quick hey it's the blower motor. Gave me an estimate, emailed me and this company the photos of serial number.

That was on a Saturday. Today is Friday. I have called daily, just run arounds of "well it had to be escalated" to "well we didn't get th photos" well - I have the photos, let me email them to you. "err..ok." Sent them. Then this is where theri home warranty scam company service plus starts the real fun. Ok well I don't see the photos. Cool, I have sent them 3 times. let me resend. Well, Josh Allen needs to call you back. Cool, when will he call? In 24 to 48 hours. Remember, my AC now has been out nearly 2 weeks. 

Unknown to them, I still have a 2nd AC unit cooling the downstairs, the upstairs where my 79 year old mother lives, is over 90 degrees in the house. Luckily I have a spare room downstairs. Tomorrow will be 2 weeks with no AC. The blower motor they don't want to cover I assume as it's $900. 

Usually they "max out" a claim for $750. That's fine by me. Send the money but you know they will not. Luckily I used my AMEX to pay them so I am disputing the charges. Service Plus check their BBB reviews, average review score is 1.13 stars out of 5. Real reason. I have been on hold on this, the 8th call for over 20 minutes. If you have a claim contact the Attorney Generals' office in New Jersey to file a complaint. It will only take a few minutes. I did it. 

This report was posted on Ripoff Report on 06/13/2024 11:52 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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