shoes.com REFUND NOT ISSUED; INCOMPETENT, NON-RESPONSIVE CUSTOMER SERVICE Charlestown MA

This report concerns the non-issuance of a refund in the amount of $118.95 for a pair of sandals bought online from shoes.com on May 16, 2021, then returned (unworn, i.e., brand new) via UPS to that company's warehouse in Woburn, MA on June 7, 2021. The shipment containing the sandals was received at that warehouse at 12:12 pm on June 10, 2021.

According to the company's website, refunds for returned items are supposed to be issued within FIVE business days of receipt. It is now June 18, 2021, and I have yet to receive my refund. Moreover, there have been only canned responses to emails sent to their Customer Service Dept. regarding the non-issuance of my refund. And, when I have tried calling shoes.com, I have been placed on hold for upwards of 90 minutes without ever being connected with an actual human at their offices.

Over the past couple of days, I have checked several different websites at which customers can post complaints regarding businesses and have found hundreds of complaints regarding shoes.com. 99% of these complaints involve the non-issuance of refunds and the complete lack of accountability on the part of the staff at shoes.com regarding this matter. The staff either makes up reasons for not issuing the requested refunds (e.g., the shoes returned had been worn or the box the shoes were received in was damaged) or the staff simply hangs up or does not respond to customers' calls or emails, respectively.

Here are the details for the unworn item that was received at the shoes.com warehouse in Woburn, MA on June 10, 2021 at 12:12 pm:

Name: Women's Dansko Angela Strappy Sandal

Size: 38

Width: Regular

Color: Sand Metallic Leather

Price: $118.95

I complied with all of shoes.com's criteria for returning purchases when I shipped these sandals to their warehouse where it was received at 12:12 pm on June 10, 2021. The return is documented on the UPS website (I have a bona fide copy of the return in my possession.)

By law, I am entitled to receive this refund. Therefore, I am demanding that the entire refund in the amount of $118.95 be issued to me IMMEDIATELY. That is MY right. And that is shoes.com's LEGAL obligation.