Complaint Review: SHOES.COM - Charlestown Massachuetts
SHOES.COM Paid for 2 pairs of shoes, never got them after 2 months time. Charlestown Massachuetts
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I purchased 2 pairs of shoes on their website, paid for them by credit card, but, never have received the shoes order. Prior to placing the online order, I needed to change my address as I had moved over a year ago which I did, but, when I looked at the receipt, they had shown it would mail to the old address, so, I contacted them by both email and phone.
But, their inefficient internal systems could not make the correction, even though I contacted them immediately and prior to shipment going out. When I called, they would not help me and would not believe me when I told them their online system to change an address did not work.
Two months later, they have my money and I have not received the order. They do not provide a company address or contact information to their US corporate office on their website, so, I have no recourse to resolve this with them directly.
This report was posted on Ripoff Report on 09/15/2019 01:30 AM and is a permanent record located here: https://www.ripoffreport.com/report/shoesdotcom/charlestown-massachuetts-paid-1485044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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