Superior Flooring They failed to provide quality floor installation and respond to customer complaints. Knightdale North Carolina

Do NOT use Superior Flooring for any flooring job! The ONLY reason we used them is because they were one of two companies in the area that carried the same hardwood floors that our builder installed on our first floor.

We paid Superior Flooring good money to install flooring on the entire 2nd level, including our stairwell. They initially stated the install would take one day, it ended up taking 5 days. The installers would arrive late to start and leave early on a few days.

Every time we called Superior Flooring to complain about an issue, Steve (the owner) would make up excuses.

Example: They installed the new steps completely wrong. Instead of using glue to secure the new treads, Superior Flooring used 9 nails in each tread. The nails are not even in a straight line! So every step has holes. When we pointed this out to Steve, all he said was "what holes?"

He pretended like the holes did not exist. The steps creak due to nails being used instead of glue, the pitch of the stairwell is now off due to their failures on replacing the top lip they initially cut out, this causes a potential for trip hazard.

We had another company come out and give us a second opinion and they confirmed the treads were not installed correctly. Every single one would have to be ripped up and reinstalled.

Steve also did not patch the holes he put in the white trim going up the stairs.



He told us that Superior Flooring is only responsible for the treads, and it's up to the homeowner to hire a carpenter to patch up their work. WHAT!? He NEVER told us ANY of this! By this time we were furious. The step risers are damaged, side trim damaged and treads damaged due to their inability to properly install stair treads.

We had Steve come out at least 3-4 times. After realizing he wasn't going to do anything to fix the issues, we stopped calling him. We ended up opening a chargeback with our credit card company to try and get back 50% of the funds so we can hire another company to get this corrected.

STAY AWAY FROM SUPERIOR FLOORING!