Swappa Swappa Will Not Help Customers that were Defrauded

I bought a cell phone through Swappa. After receiving the phone that was advertised as BRAND NEW, it was discovered that the phone was not new, but was a very poorly done, refurbished phone and the battery swelled and pushed the screen off of the phone after 2 months of use.

I tried to deal with the seller directly and they refused to help. Seller instructed me to take the phone for repair and gave me the names of local repair facilities to take it to. Next, I messaged Swappa and they never replied to any of my messages I sent over documented proof that the phone was NOT NEW AS ADVERTISED.

It was plain and clear evidence from a third party (cell phone repair facility that the seller told me to take the phone to for repair). I sent the same documentation to Swappa, my credit card company & Paypal. I was able to get some resolution through my credit card company but, to this day, never received one reply from Swappa. They do not stand up for customers and I will never use them again!