Report: #1487394

Complaint Review: Take 3 Nights Vacations - Oakland CA

  • Submitted:
  • Updated:
  • Reported By: Lena — Oakland United States
  • Take 3 Nights Vacations 4405 West Street Oakland, CA United States

Take 3 Nights Vacations Time Travel of Pompano Beach Take 2 Trip Insurance Scam Oakland CA

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I received a call from Take 3 Getaway on June 13, 2018 to purchase a 3 night 4 day vacation to a destination of my choosing. I paid $299. I confirmed my dates for June 5, 2019 for a hotel in Puerto Vallarta and paid another $110.80 for hotel taxes on April 6, 2019. I also purchased trip insurance for $30 from Grand Assurance Protection.

I became very sick the weekend before the trip and was unable to fly. I cancelled on June 3, 2019. I was not told that I needed to reschedule my vacation before the expiration date, which is not listed anywhere. I was instructed by the paperwork of Grand Assurance that I received from the Take 3 Getaway representative to submit a claim within 30 days of cancelling by mail to: 7560 Commerce Court, Sarasota, FL 34243.

I submitted by claim form and supporting documentation on June 19, 2019 and never heard back from anyone. They don't have a phone number or email. I could only go through Take 3. After about six weeks, I called Take 3 and was told they had no record of me submitting a vacation insurance claim.

I resubmitted to the same address, this time using certified mail and waited another 6 weeks. I never received any letter from Grand Assurance explaining how they plan to handle my claim and I have no way to get in touch with them. I looked them up on the internet and did not find any company by this name.

It's now August and I start receiving phone calls from Take 3 asking if I would like to rebook the "vacation that I missed". I told them that I would and they told me that I would need to pay again. I explained that I expected my trip insurance to cover the cost of rebooking.

I NEVER received anything from Grand Assurance. Instead the Take 3 agent always said that he/she would look into it and then no one ever got back to me. Several weeks later someone else would call and offer to rebook me if I paid another $299. This went on for months until I told them I planned to file a fraud claim.

This report was posted on Ripoff Report on 11/06/2019 11:53 PM and is a permanent record located here: https://www.ripoffreport.com/report/take-nights-vacations/oakland-ca-time-travel-beach-1487394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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