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Report: #1493581

Complaint Review: T-Mobile S!mpa - Zagreb

  • Submitted:
  • Updated:
  • Reported By: John — Toronto Canada
  • T-Mobile S!mpa Trg Petra Preradovića 3 Zagreb, Croatia

T-Mobile S!mpa Hrvatski Telekom d.o.o. Mislead and overcharged Zagreb

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I visited Zagreb, Croatia fall 2019 and needed a SIM card for my cellphone.  I was there for 9 days.  Hrvatski Telecom (T-Mobile) had on their website 7 days of unlimited internet for 85 kuna (11 €).  I agreed to that and also paid 15 kuna for minutes of talking.  I also said that I needed more time and asked if I could pay now for the extra days.

 The gentleman said to wait after 7 days and then recharge for the extra day which was 10 kunas.  It even says that on their website.  The seven days were up and I returned to the same store.  This time it was a female and told her what I wanted.  An extra day for 10 kunas.  She told me this offer does not exist.  She said she can add three days for 30 kunas.  I reluctantly agreed and paid the 30 kunas believing that I will get three more days.  

Well, one day passed and my internet was gone.  I don't remember if I could make a phone call either.  Conclusion, she knowingly lied to me and charged me three times the amount for the extra day I wanted.  Probably took advantage of me because my Croatian was poor and also I was a tourist.  Stay away from that store and even T-Mobile S!mpa.  Try A1.

This report was posted on Ripoff Report on 04/02/2020 12:38 PM and is a permanent record located here: https://www.ripoffreport.com/report/tmobile-smpa/zagreb-hrvatski-telekom-doo-1493581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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