Complaint Review: Total Home Protection - philadelphia pa
Total Home Protection MAXIMILLIAN, RON, TOMMY THE MANGER, WORKERS AT TOTAL HOME PROTECTION totalhomeprotection.com micro- wave trouble. philadelphia pa
Took out this protection plan due to my age thinking I would have good coverage and not have to worry so much so on 10-05-19 Paid my total fee with T.H.P. upfront. (Fri) 01-31-2020 called reported my 1.6cu ft sears over the range M.W.did not work.
T.H P. gave me claim#, said serviceman would be in touch with me,(Mon) 02-03-20 S.man explained he would write a report to T.H.P. I told S man I would be gone on (Mon) 02-06-20 to be sure to tell T.H.P I paid my $60.00 co/pay.
When I returned home the same day I noticed T.H.P. had called, I called back 3 times left my name, phone#, claim#, on (Fri) 02-07-20 called 3 times,(Mon)02-10-20 called 3 times, NO ONE EVER CALLED ME BACK!! (Tue) 02-11-20, I called spoke to Maxamillion he passed me to-Ron, he passed me to a manager Tommy he said the parts were no longer available, I ask manager Tommy what to do.
He said it was up to me to find and buy another M.W. and have someone to install it. I knew I could not install it myself I'm 73 years old and can't lift 50 to 55 lbs, he was very rude not very compassionate. So I have to find someone to take me on a 70- mile round trip to Sears to locate and order a Sears M.W to fit over my range, This is what it will cost me.
A Sears 1.6cu ft O.T.Range M.W. with tax $254.00+$60.00 co/pay to T.H P.+$10.00 gas for the 70-mile round trip to pay someone to take me to Sears+$50.00 installing fees total $374.00. Manager Tommy said T.H.C. should send me a $100.00 check-in 6 to 8 weeks.
This is not a very nice company I've been so upset ever since I've had to deal with this company I have read the other horror stories of this T.H.P company with other customers I will not go back to this TOTAL HOME PROTECTION PLAN, THEY ONLY PROTECT THEIR SELVES. Live and Learn. PROBABLE WILL NEVER SEE MY CHECK EITHER. THANK YOU,JO-ANN HOPE OTHER PEOPLE READS THIS POST
This report was posted on Ripoff Report on 02/20/2020 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/report/total-home-protection/philadelphia-pa-maximillian-1491985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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