Complaint Review: TWIGBY -
- TWIGBY United States
- Phone:
- Web: https://www.twigby.com/
- Category: cellphone service
TWIGBY You don't want the headache. if so just read there policies/all of it. that will make you think twice.
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They were ok until I needed costumer service, by the way only way to communicate with them is through chat online only! No # to call "real pain". Bought two phones when I first switch to them, not even a year old, they switch networks and said my phones were no longer compatible had to buy two more or I will no longer have service bought two more one did not work, they charge me $30 to exchange the phone $7 for shipping $11 to return the phone that did not work and they charge me the price of the new phone till they can inspect the other phone for damage.
Then I found an extra charge on my bank statement for $44 they said they have no record of it so there is nothing they can do about it. I told them I will file a fraudulent charge with my bank they said if I do they will turn service off till they can investigate and they will charge me $30 for it. Read there policies before you switch to there service (unreal!) I had enough went to switch my service to another carrier, try to port my #'s should have taken a few min. To do, but not with them it took 4 days/hours every day going back and forth with them, they gave me a different excuses every time, File a complaint with FCC they finally ported my numbers.
What a nightmare of a company to deal with.
This report was posted on Ripoff Report on 03/18/2022 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/report/twigby/dont-want-headache-just-read-1516966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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