Complaint Review: United Airlines - Nationwide
United Airlines United Didn't realize that if you don't upgrade to choose your seats, they split up your family as punishment. Nationwide
*General Comment: How about answering my questions?
*Author of original report: Thanks
*General Comment: you have got to be kidding....
*Consumer Comment: Get over yourself
United Airlines is extorting families for money just to be able to sit together on their flights. When I purchased tickets for an intl flight, I chose basic economy because the price for the upgrade on 3 seats was over $1300 more than the already expensive tickets. The basic economy said it doesn't include checked baggage and you can't choose your seats. I knew that I would be checking baggage, but I also knew that checking baggage doesn't cost anywhere near $1300, so I didn't choose that option. Then, when I check in the day before the flight, I realized that not choosing your seats, also meant that they won't sit you with your family. I don't care where I sit, but I do want to sit with my family. Our daughter is handicapped and a minor, so I was shocked when they thought it would be OK for a minor to not sit with her parents on a flight. Luckily, they did change the seats so that one of us could sit with her, but not both. Not only is United's seating policy unclear, it is completely ridiculous to think that families and loved ones flying together have to pay such ridiculously high fees just to sit together.
This report was posted on Ripoff Report on 01/04/2020 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/united-airlines/didnt-realize-dont-upgrade-1489947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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