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Ripoff Report | United Airlines Review - Nationwide - United airlines
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Report: #1489947

Complaint Review: United Airlines - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Shari — Orlando United States
  • Author Not Confirmed What's this?
  • Why?
  • United Airlines Nationwide United States

United Airlines United Didn't realize that if you don't upgrade to choose your seats, they split up your family as punishment. Nationwide

*General Comment: How about answering my questions?

*Author of original report: Thanks

*General Comment: you have got to be kidding....

*Consumer Comment: Get over yourself

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United Airlines is extorting families for money just to be able to sit together on their flights. When I purchased tickets for an intl flight, I chose basic economy because the price for the upgrade on 3 seats was over $1300 more than the already expensive tickets. The basic economy said it doesn't include checked baggage and you can't choose your seats. I knew that I would be checking baggage, but I also knew that checking baggage doesn't cost anywhere near $1300, so I didn't choose that option. Then, when I check in the day before the flight, I realized that not choosing your seats, also meant that they won't sit you with your family. I don't care where I sit, but I do want to sit with my family. Our daughter is handicapped and a minor, so I was shocked when they thought it would be OK for a minor to not sit with her parents on a flight. Luckily, they did change the seats so that one of us could sit with her, but not both. Not only is United's seating policy unclear, it is completely ridiculous to think that families and loved ones flying together have to pay such ridiculously high fees just to sit together. 

This report was posted on Ripoff Report on 01/04/2020 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/united-airlines/didnt-realize-dont-upgrade-1489947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 General Comment

How about answering my questions?

AUTHOR: John - (United States)

POSTED: Sunday, January 05, 2020

If a family of six follows your lead and buys the cheap, no-seat-selection option, and the only seats available together are in First Class, do you really think that the airline has an obligation to put the entire family into First Class at cheap-seat prices?

You intentionally selected the lower price, and just assumed that if you showed up with a family they'd ignore the policy and seat you together. You have a stunning sense of entitlement, that's obvious. You keep going on about a "greedy airline," but you ACCEPTED THE POLICY when you chose the tickets you wanted to purchase.

If you order a small pizza, do you expect the restaurant to bring you an extra-large for the same price because, after all, you've got kids? If not, why not? And here's the worst part- you had a disabled child with you, but you couldn't even make sure you bought her ticket with another person to guarantee you could sit together.

You just banked on strong-arming the airline. And in that case, you got your way- and then rewarded the airline by coming here to complain anyway. You are a disgusting, entitled t**t and if I were the president of that airline I'd say "good riddance" to your business. "The basic economy said it doesn't include checked baggage and you can't choose your seats.

" There you go. You understood the restrictions, and ignored them because you wanted to save money. "Then, when I check in the day before the flight, I realized that not choosing your seats, also meant that they won't sit you with your family." So you thought "we don't have to pay to choose our seats, because we are a family?" Again, ridiculously entitled.

"I don't care where I sit, but I do want to sit with my family." Contradiction. I don't care where I sit, but I want to sit by the window. I don't care where I sit, but I want an aisle seat. I don't care how big the pizza is, as long as it feeds my entire family.

See how dumb and entitled you sound? But again- find alternate travel options in the future. The airline won't miss you, and neither will the other people on the plane who end up being asked to surrender seats they paid for so you can sit your entitled a*s where you want to for the price you want to pay.

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#3 Author of original report

Thanks

AUTHOR: Shari - (United States)

POSTED: Sunday, January 05, 2020

Thank you for taking the time to reply to my complaint to defend a greedy corporation like United Airlines. As I mentioned, I thought that not choosing seats didn't mean we couldn't sit together or I would have never chosen this stupid airline.

No, I didn't look into the detail of the policy because it didn't even cross my mind to think that they would purposely split up families for not paying extra. This was my first time flying United and my last. Next time I have to fly back to America, I will choose a European airline, they don't have these stupid policies.

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#2 General Comment

you have got to be kidding....

AUTHOR: John - (United States)

POSTED: Sunday, January 05, 2020

 So you UNDERSTOOD that by taking the cheaper purchasing option you gave up any right to choose your seats....and then expected that the airline would just seat you all together? If that was the case, why would ANYONE traveling with even one other person EVER opt for the more expensive option?

What if the only block of seats together had been in First Class- would you expect the airline to give you and your family seats in First Class Just Because? You are just being ridiculous. When you choose the cheaper option, you accept the limitations that come with paying less.

I would have been royally ticked if I had paid extra for the privilege of picking my seat only to have you and your family sitting next to me because You Just Want To Even Though You Didn't Pay for Seats Together.

Get over yourself and stop expecting people to just ignore the WRITTEN TERMS because it's not what you want.

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#1 Consumer Comment

Get over yourself

AUTHOR: Robert - (United States)

POSTED: Sunday, January 05, 2020

Seriously it is time to get over yourself, you are not being "punished" for not paying for a higher class ticket. You got exactly what you paid for per their terms, in fact you got more because they made an exception to allow one parent to sit with your minor daughter.

You paid for the cheapest "basic" fare because you chose not to pay for the higher class that would allow seat selection. You got this fare and lose the option to chose your seat because you are the "filler" for the seats that were not selected by higher paying passengers. Most likley you would have all had middle seats because those are the least desireable and generally the last to go.

As for the seating policy being unclear. You didn't realize it because you didn't look at the terms of the Basic Economy. It took about 5 seconds on their site to see that very clearly and in very bold print that "Group and family seeting is NOT available" with their basic fare.

https://www.united.com/ual/en/us/fly/travel/inflight/basic-economy.html

As for your daughter, they made an exception for you. But that is pretty standard to allow only one parent in cases like this. If cost is such an important factor with you, then you should have looked at other airlines that would allow seat selection and a better fare.   

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