Report: #1497627

Complaint Review: United Naturals - Fort Mill SC

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  • Reported By: Steve — United States
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  • United Naturals 1300 Altura Rd Fort Mill , SC United States

United Naturals 365 Gut Connect - Instagram Ad. BEWARE of Gut Connect 365 - Refused to refund opened containers. "MONEY BACK GUARANTEE" is a scam from IG. Fort Mill SC

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It's pretty simple. They run ads on Instagram and I'm sure FB as well and then they offer you a 60 day "MONEY BACK GUARANTEE" Then if you order more bottles they offer you a 90DAY "MONEY BACK GUARANTEE". So when I went to return the product because it did not meet expectations they tell me I can only get a refund of $38.00 for the one unopened container I had left. I paid $229.00 in total. I have bought a lot of supplements and I've never had this type of experience before. 

What you don't know from the Instagram ad which takes you to a very long video is that it just takes you to a shopping cart and does not explain anything about what they mean by "MONEY BACK GUARANTEE". It does not take you to their website where the terms of service are listed. In short, they will only give you a refund for unopened containers, even though it says right on their website(which I did not see until today) that you can return 2 empty containers.

Even after speaking to their call center and being transferred to a so-called supervisor she still refused to be of any help whatsoever and just referred me to their policy on the website which you do not see when you purchase from the Instagram ad. 

This report was posted on Ripoff Report on 07/15/2020 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/report/united-naturals/fort-sc-gut-connect-instagram-1497627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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