Report: #1500407

Complaint Review: Verizon Wireless -

  • Submitted:
  • Updated:
  • Reported By: LISA — SOUTHWICK United States
  • Verizon Wireless United States

Verizon Wireless Charges on a closed account

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March 16th, 2020 I upgraded my phone and purchased a new smart watch.

I left the store and realized I could not receive any calls on my new phone. I made numerous calls to Verizon and visited their store. They could not fixt the issue and I was told the number I had for over 15 years (413-237-0266) was now “corrupted” and I would have to be assigned a new number. 

March 23rd, 2020 I was assigned a new phone number (413-276-9612), it was activated and synced with my new watch. Immediately after they synched it I stopped receiving calls on the new number as well. Again I made numerous calls to Verizon and I tried to explain that the error was probably how they synched the watch. They told me again they could not fix it and I was told this new number was now "corrupted" and I would need another new number.

A new sim card was mailed and due to arrive the end of the month when I received an email that “my order had been cancelled”. I called to inquire why and was told they didn't know and they could not order another.

At that time I decided to leave Verizon. 

March 30th, 2020 I returned the phone and the watch and moved to a new provider. April 6th,2020 I called Verizon and closed down my account completely. I was told I was set but charges may take up to 2 months to clear

June 13th, 2020 I receive a bill in the amount of $825 from Verizon that contained charges for BOTH phone numbers from April (when the account was closed) until June.

I sent a detailed letter to dispute the charges explaining the account was closed April 6th, 2020 and did not receive any further communication from them. I thought the issue resolved until September 9, 2020 I received a bill from a collection bureau in the amount of $2047.42 due to Verizon Wireless

This report was posted on Ripoff Report on 09/30/2020 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-wireless/charges-closed-account-1500407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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