Complaint Review: Viva Great Vacations - Benito Juarez, Cancun, QROO, 77555
Viva Great Vacations SCAMED ME OUT OF $500 AND CHANGED TERMS Benito Juarez, Cancun, QROO, 77555
I bought a $500 vacation package with this company after they called up my phone and listening to their sales pitch. They said I would be saving lots of money with this $500 vacation package, though I had to go on a timeshare presentation. I agreed to it.
When I called in to try to book the package for 4 nights stay they tried to charge me AN EXTRA $320 IN FEES TO BOOK. They also sent me the list of hotels to choose from and they were all $100 a night, one was even $87 a night. I COULD BOOK THIS OWN TRIP FOR LESS THAN THEY CHARGED ME AND THEY WERE TRYING TO CHARGE ME $420 MORE THAN IF I BOOKED THE TRIP MYSELF. AND I would have to go to a sales presentation taking up my time on vacation. Not to even mention when booking they tried to say, if you want an extra night its only $250 a night. THE HOTEL CHARGES $100 A NIGHT.
I told them this is outrageous, I'm not paying more than if I booked it myself and didn't have to go on a presentation and I wanted to speak to a manager. They told me I had to email to speak to a manager. So I did. I called back and they told me that the manager said they would be calling me on a specific date. The manager never called. I called back the next day.
They scheduled 4 different times to call me and never called me once. If I call in and ask to speak to a manager the scam artist employees just hang up the phone. THIS COMPANY IS A TOTAL RIPOFF FILLED WITH UNETHICAL AND IMMORAL PEOPLE. STAY AWAY FROM THEM. DO NOT GET RIPPED OFF!!!!!
This report was posted on Ripoff Report on 09/16/2019 08:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/viva-great-vacations/benito-juarez-cancun-qroo-1485122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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