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Report: #1483367

Complaint Review: Vivint home security - RichlandWa Washington State

  • Submitted:
  • Updated:
  • Reported By: AJT — Richland Washington United States
  • Vivint home security 2638 Eastwood Ave RichlandWa, Washington State United States

Vivint home security Top four board members listed are Todd R Pederson, Alex J Dunn, David F D’alessandro, Paul Galant I sold my house and canceled their services but they have now charged me for over a year and it’s impossible to cancel them RichlandWa Washington State

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I used Vivint for my home alarm system since approx 2008. Last year ( 2018 ) I sold my home and cancelled their service sending in some paperwork they requested. Since it was used for my home business payments came out of that business account along with other charges. I assumed they canceled my service since it was shut off and I moved, but I recently  audited  tge account and they have been charging for no service for over a year.

I called in on 8/11/19 and explained what was going on and they kept me on hold to apparently frustrate me or well over an hour ( on and off ) then tried to pass me off. Finally my phone died and I gave up. They never tried calling me back or emailing me. I cancelled once and now this! I emailed them and also have not heard back.

Don’t use these guys as they just want to bleed you for whatever they can. I was a loyal customer for close to a decade and they did this to me. Imagine what they will do to the new ones! Bad management. Too much golf and basking in the sun and not enough ethics training! 

This report was posted on Ripoff Report on 08/12/2019 12:50 PM and is a permanent record located here: https://www.ripoffreport.com/report/vivint-home-security/richlandwa-washington-state-1483367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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