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Report: #1477885

Complaint Review: Walmart Family Mobile - Lake Winnebago Missouri

  • Submitted:
  • Updated:
  • Reported By: CRYSTAL — Lake Winnebago United States
  • Walmart Family Mobile Lake Winnebago, Missouri United States

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After having my phone number for decades and having everything I own attached to it, Family mobile decided to expire my phone number without telling me about this. In doing so, they switched someone else's phone number to my phone.

After hours on the phone w/ their "customer service" they've explained that I haven't had my phone number since 10/2017 when I purchased the new phone. They have erased my phone messages plus taken my phone messages off my boyfriends phone.

Now I've tried to take the phone to Verizon to start a new service, but Family Mobile has to unlock my phone, that I paid for outright. DO NOT USE THIS COMPANY! CUSTOMER SERVICE WILL LIE OUT RIGHT AND NOT ASSIST YOU!

This report was posted on Ripoff Report on 04/28/2019 10:28 AM and is a permanent record located here: https://www.ripoffreport.com/report/walmart-family-mobile/lake-winnebago-missouri-phone-1477885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

I've talked w/ your customer service for 3 weeks, to no avail

AUTHOR: CRYSTAL - (United States)

POSTED: Wednesday, May 01, 2019

I've talked w/ your customer service for 3 weeks now, with no results.  They have explained to me that I haven't had my phone number since 10/2017.  And that there's no other person I can talk to for assistance. 

I've been hung up on, and I've sat there while the phone has just be sat down on someone's desk.  I have been told I'd receive a call back, never heard back.  I have spent hours nightly trying to get this resolved.  Only to be told to call your customer service, who again will tell me I haven't had this number since 10/2017 when I purchased my phone. 

If you google my phone number: 816-537-7614 my information clearly comes up.  If you google the number Family Mobile switched my number with: 816-204-1311 Doug Marshalls information comes up.  

I have been in contact with 3 others that this has happended with and we're discovering that I'm not the only one. One has started talking about a class action.

Can you put me in contact with someone that can assist me?  My licenses, my accounts, my friends are all tied to my phone number.  With all the time I've put in to obtain my phone number back and all the time it'll take to switch everything to a new number, it'll be very time consuming.  

Thank you 

Crystal Carson

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#1 UPDATE Employee

Walmart Family Mobile They Expired my Phone Number Lake Winnebago Missouri

AUTHOR: Tracfone - (United States)

POSTED: Wednesday, May 01, 2019

Hi Crystal,

This is Mellannie from Walmart Family Mobile and I have read your post in this blog. I am deeply sorry for the bad experience you have encountered with our customer service. It is our greatest regret to have known what happened. Rest assured that this will be taken seriously to help us improve our care. We respect the decision you have come up with but we are hoping that you would reconsider.

Please chat with us at http://bit.ly/2qbM5NL if you may need assistance about your account with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.


Mellannie
Walmart Family Mobile

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