Report: #1476373

Complaint Review: Walmart Family Mobile - miami Florida

  • Submitted:
  • Updated:
  • Reported By: Tasha — United States
  • Walmart Family Mobile 9700 N.W. 112th Avenue 33178 miami, Florida United States

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I woke up this morning to find out that my phone number has been switched. I had my current number for over five years and I conduct all my business affairs using that number. when I called the office which is outsourced in several different countries. One of the agents on the phone was very rude to me I could hear that he muffled the phone he was laughing at my situation then hung up on me.

I called back several times asking to be transferred to the main number in Miami only to get the run around from 9 am- 6:30 pm when the corperate office was closed. I never missed a payment with this company and matter of fact I  just paid my bill of 81.00 on March 27th. Not only did this company take my phone number away they also shut my phone off!  

This report was posted on Ripoff Report on 04/01/2019 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/report/walmart-family-mobile/miami-florida-tracfone-phone-1476373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

They Expired my phone number

AUTHOR: CRYSTAL - (United States)

POSTED: Monday, April 29, 2019

After having my phone number for decades and having everything I own attached to it, Family mobile decided to expire my phone number without telling me about this.  In doing so, they switched someone else's phone number to my phone. 

After hours on the phone w/ their "customer service" they've explained that I haven't had my phone number since 10/2017 when I purchased the new phone. They have erased my phone messages plus taken my phone messages off my boyfriends phone. 

Now I've tried to take the phone to Verizon to start a new service, but Family Mobile has to unlock my phone, that I paid for outright. DO NOT USE THIS COMPANY!  CUSTOMER SERVICE WILL LIE OUT RIGHT AND NOT ASSIST YOU!  

I'm posting this everywhere I can as I can't get any assistance in obtaining my phone number back.   Thanks  Crystal Carson ccarson6292@yahoo.com No Phone Number as you have expired my phone number.


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#1 UPDATE Employee

Walmart Family Mobile Tracfone They switched my phone number on me miami Florida

AUTHOR: Tracfone - (United States)

POSTED: Thursday, April 04, 2019

Hi Tasha,

This is Mellannie from TracFone Wireless and I have read your post in this blog. We are very sorry for the inconvenience we may have caused you. Please allow us to review your account and determine what happened to your phone number. I hope you can find the time to chat with us at http://bit.ly/2qbM5NL for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Walmart Family Mobile

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