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Report: #1489882

Complaint Review: Wotoba - Guangzhou Guangdong

  • Submitted:
  • Updated:
  • Reported By: Kim — Glendale AZ United States
  • Wotoba 1st Fl, Bldg 3, Jinyuan Square No 2 Taohong West Street Guangzhou, Guangdong China

Wotoba misrepresented their for sale items by using images taken from other sites. Guangzhou Guangdong

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On 8/6/19 I made an online purchase from this site based on popup ads I was seeing on my PC.  The clothing was beautiful and their site shows they are based in the UK.  My purchase totaled $106.95. 

I received the items in two shipments around 8/23/19.  At first, I thought they sent the wrong order because what was sent to me looked nothing like the images on their online catalog.  I emailed them asking for return instructions.  I got an automated response asking for specific order information to be sent within a limited timeframe which I did.  Then no response from them. 

I emailed a couple more times threatening to dispute my credit card charge.  I then received a response.  On 8/26/19, they offered me a 25% refund to not return the merchandise which I declined.  They then emailed me some return information which was to China. 

On 9/3/19 I went to the post office and sent the items to China very carefully following all return instructions including afixing their label to the back of the package.  I returned home from work today 1/2/20 and the package was returned to me as they refused to accept it. 

Sadly, I missed the date with Chase to dispute the transaction by 4 days.  This company uses images from other retailers, cutting off the heads of the models to persuade you to make a purchase.  I also believe they pay for fraudulent, inaccurate reviews in order to instill confidence in their company.  Fortunately, I am only out $146.95.  Buyer Beware.

This report was posted on Ripoff Report on 01/02/2020 07:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/wotoba/guangzhou-guangdong-sale-1489882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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