Xfinity Comcast aka Xfinity Comcast aka Comcast aka Misquoted, lied, overcharged, used my credit card w/out my knowledge Sacramento California

About June of 2021 I lost service for over a week with my provider so I looked into Xfinity . I asked for a definite quote. In the Xfinity store, that is, not on the phone! The young man who assisted me gave me a quote for TV, Internet , and phone. I told him I do not have a HOME LAND LINE PHONE. ONLY MY CELLPHONE. He proceeded to offer me a package for the THREE, if I SWITCHED MY CELLPHONE to Xfinity. I agreed, but said I refuse to have a " contract" with you due to your past practices of overcharges. No problem !!!

He gave me a very good quote, said he needed my credit card to proceed, and said  they would only use it ONE TIME, and not keep charging it. Well they did. And I was furious because it caused me to be over my credit limit. Went into that store again.  They said yes, soo sorry about that, but they have to have a card on file to have an account. I changed to my debit card. That being done, I see on their APP, that I'm now charged $20 higher than the "QUOTE" and that the PHONE BILL IS SEPERATE FROM THE TV/internet!! Same thing, they wouldn't send A BILL, just charged me, no warning, no text, no choice of a DUE DATE. 

MY HEAD IS SO SICK AND TIRED, from all the stories/ explanations, adjustments,,, etc etc etc,,,, and I feel they deliberately try to confuse the consumer, and do the bait and switch so many times, we just GIVE UP. 

FURTHERMORE, gas for my car is $4.50 per gallon and I have probably used forty gallons going back and forth to that store to GET ANSWERS. AND THIS,,, I forgot to add: THE DAY I enrolled with XFINITY,? That young man handed me my equipment and a pice of paper with a date/ time frame on it, telling me someone would be AT MY HOME , to connect everything. I took TIME OFF, STAYED THERE ALL DAY, no one NO ONE SHOWED.  And of course, the meter is running, I'm being charged as of that day. Called their number. A woman calling herself a " troubleshooter, " tells me " no, there was no appointment whatsoever in their system, sorry" . And I swore I was finished. She talked me into not cancelling, and gave me a small discount. 

Now, as of today, I am four days w/out TV because THEIR REMOTE STOPPED WORKING. YES THE METERS STILL RUNNING, I'm paying,$$$$& no way to use my service. They say they have shipped a new remote. 4 days ago, 5 days tomorrow. They are corrupt, unreliable , greedy, and not forthcoming.