Report: #1353350

Complaint Review:

  • Submitted: Wed, February 01, 2017
  • Updated: Wed, February 01, 2017
  • Reported By: Kim — Brookshire Texas United States

    USA L D Products Canon printer ink/paper I ordered was incorrect. I called and waited 3 weeks for return authorization. Product was returned and received on 12/10/16. I have called numerous times, emailed and they keep telling me the refund is tied up, really without a reason for the hold up. I spoke to Jasmine Green on 1/31/17 and was to call back today 2/1/17 but no one answered her extension so I left a message. Simi Valley Internet

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In November 2016, I ordered printer supplies from  My order was received but one product wasn't correct. So I called for return authorization # for refund.  Thanksgiving weekend I still hadn't heard from the company so I called again.  Finally received the authorization and sent back 2 printer cartridges. The post office confirmed delivery on 12/10/16 and no refund has been received to date.  I have called the company, I have emailed the customer service people to no avail.  I have spoken with Kaila, Jasmine in their office.  I spoke with Jasmine Green on 1/31/17 and she was to check on the refund.  For some unknown reason there has been a hold on the refund until they get their money back from another entity.  I called again today to speak with Jasmine and she didn't answer so I left a message.  I don't have any other recourse than to report them and leave negative feed back on their webpage.  Please help me.  It's not a huge refund but since my husband lost his job in December, I don't need to lose money down the drain.

This report was posted on Ripoff Report on 02/01/2017 12:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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