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Report: #297380

Complaint Review: 1and1 - Internet

  • Submitted:
  • Updated:
  • Reported By: Columbus Indiana
  • 1and1 1and1.com Internet U.S.A.

1and1 Charged for services not rendered Internet

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1and1.com charged me for service not rendered.
I changed payment methods and it was denied. They turned the bill over to a collection agency and did not stop the account, but the website was inactive. They continued to bill me a monthly fee even though the web site was down. I paid the collection agency their dinky monthly fee and 1and1 continued to charge me for the website even though the site was shut down (by 1and1). I called and spoke to a Customer Service rep and he was just short of a complete @$$ hole to me.

Here is the deal, 1and1.com puts the contract that they can bill you until you write them a letter and close the account. However when I tried this it took almost 5 weeks to complete, and guess what? Yes, they billed me another month (with no service) . All in all I paid for about 6 months of service and received none. When I called again to get some answers and the customer service guy pretended he could not hear me and would not answer my questions until I purposely whispered and called him a name, he spoke up and said What did you call me?
1and1.com is diry, very unethical business practices.

Redox74
Columbus, Indiana
U.S.A.

This report was posted on Ripoff Report on 01/05/2008 06:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/1and1/internet/1and1-charged-for-services-not-rendered-internet-297380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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