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Report: #1443128

Complaint Review: 27 Dresses - Internet

  • Submitted: Wed, May 16, 2018
  • Updated: Wed, May 16, 2018
  • Reported By: Deborra — New Milford United States
  • 27 Dresses


27 Dresses Refused refund Internet

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Ordered prom dress for 16 yr old friend. Never got confirmation email so within 48 hours went to site only to realize dress not arriving until long after prom. Shipping had said DHL 3-5 days. This was NOT a custom order. There is NO way to contact customer service except e-mail which I did in order to cancel. Searched web for phone number and also contacted payment company to try and cancel through them. No luck. The following day (3:00 AM) they emailed back (China) and we went back and forth (every 24 hours!) with the result being basically no refund. They sent me a screenshot saying no refund after 24hrs. I HAVE a screenshot saying 70% refund within 48 hrs. Bottom line that unless the bank will help me I am out 150.00 and have a devastated teenager. I suspect many of their positive reviews are company generated!

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