Aamco Capistrano Beach California Crooks, Scam, Thieves, Swindlers Capistrano Beach California

 Unfortunately, I really believed that Chris was a nice honest guy. But I see when exposed he is just like you, a sneaky little liar. Its interesting how you all did all these underhanded and low down things, but when you are called on it, you lie like the low down creatures that you are. I told the truth about everything that you did. Its unfortunate that you have Chris, who seemed like such a nice guy, stooping to your level Andrew. He is young and has a future ahead of him, its really sad that you are trying to corrupt him, like you. Chris played this game too, but I believed that he was influenced by you. Chris did NOT tell me that more diagnostics were needed, if he said that, then he is as big a LIAR AS YOU. He quoted me all those ridiculous prices, and tried to convince me to pay for that work. All he was waiting on was me to come in and pay for all that UNNECESSARY work. You are right, you didnt charge me in your shop, but, I have had to pay for you and Chris deceit all the same. I think the $1400 that you were trying to steal would have been a cheaper price than what you have cost me and my family.

You all treated me wtih less than any customer should be treated, and you should be held accountable for that. Its not ok that you lie, and try to steal customers money. We are hard working people just like your staff, and should not be swindled by underhanded people like you. We trust you with our safety when we come to your shop, we trust that you will do the right thing, and give us the service that we deserve. In return we become repeat customers, and send referrals. You are GUILTY of EVERYTHING that I am accusing you of. And you still refuse to give a truthful and sincere apology for the wrong things that you have done. Like I told you, I have these calls on tape, whether you believe that or not is your problem, and you will soon find out that I am telling the truth. I was so upset and hurt when I came into your shop, from the position that your lies put me and my family in, that I couldnt work my own phone. But, that has changed, and I got it together.

I WILL deal with what you all did to us, and you will remember this, and hopefully NEVER treat a customer like this again. Unfortunately, I know that your heart is made of stone, as you displayed when I was in your store, so realistically, I know that you will try this again on another customer. May God have mercy on your soul !!!

Ms. Freya

I have read your report and you are obviously upset. Although there were several false statement made by you, please accept our apologies for any trouble you feel we may have caused you. I spoke with Chris who explained to me that he told you it may be a fuel pump, but we needed further labor time to diagnose which you did not authorize due to financial reasons. You then asked how much it would be "IF" it was that and chris quoted you a price. Per chris, he had asked you to please remove the car after it had been sitting here for 10 days. We had a hard time getting ahold of you on several occasions. We charged you nothing and placing a lein on you car was not to keep it, it was the legal way we as auto shops have of notifying you of storage charges pending if you continue to leave you car at the shop. We charged you nothing....  As you stated you "had a few choice words for me" Please accept my apology

Sincerely,

Andrew @ Capistrano Beach AAMCO