Report: #1108232

Complaint Review: Aamco Transmission

  • Submitted: Thu, December 19, 2013
  • Updated: Thu, December 19, 2013
  • Reported By: Jocquell M — Clarkston Georgia
  • Aamco Transmission
    2968 E. North Decatur Rd.
    Decatur, Georgia

Aamco Transmission Misrepresentation Decatur Georgia

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I went to Aamco Transmission because my 1997 Chrysler Sebring needed to past emissions in order to get my tags renewed. I took it to the emission place first, and they reported that I had a Torque converter clutch circuit malfunction, an 02 sensor as well as a transmission control system malfunction. I took the printed malfunctions to Aamco transmission on North Decatur Rd. and before even inspecting it they told me it was the solenoid pack and that it would cost $525. Now, I didn't pay them right away because I had prior pending responsibilities, but after I gave them the go ahead to do the work he also promised me that he will drive it around to get it ready to past emissions. Aamco never iniated phone calls, I always had to call and check and to see when my car was ready.

I pick up the car and pay for it. I drove it that same day to my mechanic to get the 02 sensor replaced, my mechanic informed me that it was still the torque converter clutch circuit malfunction codes popping up and he observed an oil leak. So, I took it back to Aamco the next day and told them that my check engine light came on reading the same problems and that I had an oil leak. Aamco told me that they will check out the leak and that the codes had to be wrong. I had to call them to see if my car was ready for pick up again, and sure it enough it was but AAMCO say they checked the check engine light and that it was because of the 02 sensor, so I took it to Advance auto and they confirmed what my mechanic had informed me, that it was the same codes pertaining to the Torque converter clutch.

So, I took it back to Aamco and left it with them, they took two additional weeks to get back to me, Aamco said that they replaced the solenoid pack again. I drove it again for a few days, check engine light came back on. Aamco said well they can't do anything else about it, maybe it's the battery. I took the battery to get recharged, brought the car back to aamco and let them run the test again and the same codes appeared. Then Aamco told me maybe it's the wiring, so I took the car to get the wiring looked at, after Aamco informed me when they ran a wiring test on the car that they couldn't see a discrepancy in the wiring. The electrical shop told me that there was nothing wrong with the wiring as well. I go back to Aamco and at this point I'm frustrated and just want my money back, he tells me the best he could do was credit it to the rebuild of my transmission.

So, I asked did the rebuild of my transmission cost $525, he said no. I was like well I would like my money back and you can keep your solenoid pack just put my old one back. In my head I'm like my chrysler isn't worth that much money. Aamco informes me that, that's the best they can do. So, I go to the courthouse and file a small claims against them. I go back up there and ask if he was willing to refund my money, he said the best he could do was $200 for the labor. In my opinion, I didn't give him $150 to do a $525 job, and he shouldn't try to give me a portion of my money back when I paid a lot more. I paid him in full to fix the torque converter clutch, and because its still not complete then I need my full payment back...   

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