Complaint Review: AB Moving and Storage - Plano Texas
AB Moving and Storage AB Moving Stole personal property during a move and refused to take any responsibility for the $500 loss Plano Texas
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Rude employees! Disrespectful of the directions that were given to them on what to move.
I referred 2 families to use AB Moving services, because of a good experience of a previous move.
(Both moves were an absolute Disaster!)
We were advised that we should have bought insurance, but chose not to. The insurance covers approximately
60 cents for every 50 pounds. Do the math here...if they are moving all your belongings, there are many,
many items that can cost a great deal of money, yet they don't come close to weighing 50 pounds.
Also, WHY does the customer need to pay more money to have a move done by purchasing insurance?
Shouldn't the moving company be reputable enough to guarantee results? Shouldn't the company be responsible for
the employees they hire, so that they aren't sending crooks into your home to RIP you off at the 1st
AB Moving company sent movers out at our request to move ONLY heavy furniture. No boxes!
One of the movers chose to steal a small 10x10 plastic bag (knotted shut) from on top of a box.
That small plastic bag was worth $500 of new goods, that were bought for the new home. So the insurance
(if purchased) would have resulted in a replacement fee of 60 cents for a $500 loss.
Again, the requirements for the mover were to...Move heavy furniture ONLY. No Boxes! No 1 pound bag!!
We noticed an hour after the move that the $500 bag was missing. We searched and triple searched
everything - and it was indeed missing. We contacted the movers 1st thing the next morming and without
checking or caring, they claimed: nothing was left in the truck that moved everything.
We filed a police report (per their request) and one of the items in the subject bag was returned to the
store it was purchased from - for money back for the return. $250 for the 1 returned item (that was stolen.)
The receipt was in the bag that was stolen, so they easily knew where it was purchased from.
AB Moving has taken NO responsibility for the $500 loss. No employees were accountable for stealing. No
reimbursement was given for the moving charges, to at least show some responsibility for the damages that
the customer had to endure.
In essence: AB Moving is NOT responsible at any level. They aren't accountable for being a reputable business.
They are accountable for hiring reputable employees. They are accountable for customer satisfaction! They aren't
accountable for anything!!! Buyers BEWARE! You too can be the next victim of careless business dealings and loss
of money, time, resources and memories that are suppose to be positive when moving into a new home.
This report was posted on Ripoff Report on 01/07/2018 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ab-moving-and-storage/plano-texas-75074-8175/ab-moving-and-storage-ab-moving-stole-personal-property-during-a-move-and-refused-to-take-1421688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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