Report: #1393966

Complaint Review: Abbott Appliance Parts

  • Submitted: Sat, August 19, 2017
  • Updated: Sat, August 19, 2017
  • Reported By: ChuckL — Toms River New Jersey USA
  • Abbott Appliance Parts
    47 NJ-37
    Toms River, New Jersey

Abbott Appliance Parts Unqualified / Incompetent Technician Toms River New Jersey

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On Friday August 4th we first noticed a Problem with our 9-year old GE Profile Side By Side Refrigerator. My wife called Abbot Service and described the situation as the Ice Maker not making Ice Cubes and that the temperatures in the Freezer and Refrigerator were erratically rising above Normal. That evening, the Abbot Service person made a visual inspection of the unit. No tools or meters were used for a diagnosis. We were advised that a repair, including a Control Board would cost $400. We decided against that and paid the $89.00 Service Call. Being a trained and experienced electronics person, I ordered a New "Control Board" with a 2-day delivery. By the next morning, Saturday Aug 5th the Freezer and Refrig Temperatures had come down to near normal. Throughout Saturday, however, the Temps began to slowly rise again. By Sunday Morning Aug 6th they were back down to near normal. I received and installed the New Control Board by approx 2 p.m. Sunday. But throughout the balance of Sunday and into Monday morning - the unstable "Up and Down" temperatures continued. I removed the New Control Board on Monday morning, and put the "Original" Control Board back in - since the New Board did not fix the problem. On Monday Aug 7 my wife called GE Service. On Tuesday, Aug 8 the GE Service Tech came and I told him about the Abbot Service call and diagnosis of needing a new Control Board. I also told the GE Service Tech that I purchased and installed a new Control Board on Sunday but removed it on Monday morning because it did not fix the problem. The GE Service Tech had electronic diagnostic equipment that connected to the back of the Refrigerator and based upon my explanation of the constant up and down Temp Changes he diagnosed the issue as being "Sealed-System" blockage issues. He also said that the Control Unit would not have fixed the problem. I asked about the Temp Sensor parts or Defroster Heater and he said they would not fix the problem, either.

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