Report: #1070789

Complaint Review: ACN

  • Submitted: Sun, July 28, 2013
  • Updated: Sun, July 28, 2013
  • Reported By: John L. — Boonville Missouri
  • ACN
    1000 Progress Place
    , Concord, NC 28025-2449

ACN I ordered their telephone service in Feb of 2012 and due to the lack of communications was without phone for over a month. Concord NC

*UPDATE Employee: John, please let us help you resolve this situation.

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In February of 2012 I ordered telephone commuications from them. I received the equipment and installed the equipment which didn't work. It took out my internet service because my phone was connected to it. I called on my cell phone and ran out of minutes trying to contact them. Going through their menus were confusing and when I would get hold of somebody I would get put on hold.  I had to go back to my old phone service, and now they are bugging me to pay $150.00 and I never made one call on that service.

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#1 UPDATE Employee

John, please let us help you resolve this situation.

AUTHOR: ACN Inc. - ()

John, please let us help you resolve this situation.  If you contact our Customer Care team at 1-877-226-1010 and reference case number 8598825, we can get everything figured out.  Thank you.

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