Complaint Review: ADT Security Services -
ADT Security Services Dissatisfied Customers Will Pay 75% of Remaining Contract Balance to Leave Nationwide
*Author of original report: Update: 6 Months After Cancellation Still Getting Monthly Invoices in Mail
*Author of original report: Continued Poor Service
*UPDATE Employee: ADT Security Services
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Not at all happy with ADT Home Security System we had installed almost 2 years ago.
I sent an email 2 weeks ago asking what I needed to do to leave ADT and have not heard from them.
Today I called an ADT rep who handed me off to a manager. The reasons I am not happy are:
1. Camera resolution was so low that we could not make out who vandalized our front porch.
2. Front door camera was out for over 2 months before we knew it was bad. ADT sends emails saying everything with your
system is fine... just don't include camera's. I was told that my app shows when camera's are not working but then again why
send email saying everything is OK?
3. I log into Pulse website and after logining in I find that I don't have permissions to see anything.
So if you plan to use ADT Security Systems and you are dissatisfied with their service. Be prepared to pay the
remaining 75% of your contract.
This report was posted on Ripoff Report on 08/25/2018 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-security-services/-/adt-security-services-dissatisfied-customers-will-pay-75-of-remaining-contract-balance-to-1458161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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