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Report: #1458161

Complaint Review: ADT Security Services -

  • Submitted:
  • Updated:
  • Reported By: JG — FRANKLIN OH United States
  • ADT Security Services

    ,
    United States

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Not at all happy with ADT Home Security System we had installed almost 2 years ago.

I sent an email 2 weeks ago asking what I needed to do to leave ADT and have not heard from them.

Today I called an ADT rep who handed me off to a manager. The reasons I am not happy are:

1. Camera resolution was so low that we could not make out who vandalized our front porch.

2. Front door camera was out for over 2 months before we knew it was bad. ADT sends emails saying everything with your

system is fine... just don't include camera's. I was told that my app shows when camera's are not working but then again why

send email saying everything is OK?

3. I log into Pulse website and after logining in I find that I don't have permissions to see anything.

So if you plan to use ADT Security Systems and you are dissatisfied with their service. Be prepared to pay the

remaining 75% of your contract.

This report was posted on Ripoff Report on 08/25/2018 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-security-services/-/adt-security-services-dissatisfied-customers-will-pay-75-of-remaining-contract-balance-to-1458161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 Author of original report

Update: 6 Months After Cancellation Still Getting Monthly Invoices in Mail

AUTHOR: James - (United States)

POSTED: Thursday, January 17, 2019

ADT has got to be one of the worse companies to do business with. 6 months after buying My contract out and cancellatio, I am still getting monthly invoices.

Had I read Ripoff Reports customer comments before choosing ADT I am sure I would have selected another company. You can’t run your own billing department why would anyone want to trust you with their lives?

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#2 Author of original report

Continued Poor Service

AUTHOR: James - (United States)

POSTED: Thursday, October 11, 2018

after paying $360 to end contract I was charged for another month for $55 my monthly bill. Called AMEX and refuted. This charge. I then get a letter stating if I wanted to cancel my AMEX would be charged $325. So  I called AMEX and after 20 conversation Im told I don’t owe anything. Would it have made additional sense to tell me ypfront?

Nothing but poor service. Would never recommend to anyone.

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#3 UPDATE Employee

ADT Security Services

AUTHOR: ADT Security Services LLC - (United States)

POSTED: Monday, August 27, 2018

Hello, 

We apologize for your frustrating experiences with the services that have prompted your decision to cancel. If you are still having trouble with the ADT Pulse service, please call us at 1-800-238-2727 so we can troublshoot further or arrange for a service technician if need be. If you are having trouble canceling the services and wish to do so, you can email us at AlwaysThere@adt.com with you cancelation request. Please ensure your cancelation letter containes your physical signature, and account information for where the service is located. Thank you. -Andrew 

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