Alan Carpet Outlet ripoff incompetint installers and management refuses to fix mistakes Macedonia Ohio

The staff of Alan Carpet has been placed in the unfortunate position of being unfairly maligned in Todd Walkers rip-off report. Mr. Walker comments only on what supports his views rather than facts as to what has occurred.

Darlene Walker (The only person we had contact with throughout the process of selection, measure, layout, order, and installation.)asked us to measure on 5/24/04. We set up a measure date of 5/30/04 (A SUNDAY!)as it was the only time that was available to THEM for measure. Once the order was figured for yardage, Priced with a SUBSTANTIAL DISCOUNT based solely on the amount of business that was being transacted, the order was accepted by Darlene Walker on 6/4/04 and was ordered the same day. There were a total of four different carpets to be ordered from two different places, one a carpet manufacturer, the other a distributor.

We found that upon ordering from the distributor that the carpet was out of stock. We called Mrs. Walker as soon as we knew that there was a back order on the carpet. We gave her the option of re-selecting other material, which after several hours of our helping her try to reselect, she chose to stay with the original material. Mrs. Walker was made fully aware that we could not guarantee an installation date on material that we did not have in our hands.

The carpet was installed piecemeal as soon as it arrived from the distributor between the dates of 6/11/04 and 7/1/04. During the course of installation, Mrs. Walker called to say that she was not satisfied with the original installer, requesting that I not send him back, as he had scuffed the wall when he carried the carpet upstairs. I offered at that point to have our installer touch the paint up, or to take an appropriate amount out of his paycheck to pay for them to fix the problem.

Mrs. Walker indicated that was not necessary, but that she wanted a different installer. I honored that request and sent another installer out at the soonest possible date that we both had available. Mrs. Walker found fault with this gentleman's work as well. I spoke to her on the phone, reassuring her that we would make the job right, and requested permission to send the original installer out to complete the job. Mrs. Walker agreed and Gene completed the job on 7/1/04.

Mrs. Walker called after Gene left the jobsite, to tell us that she was not satisfied. We then set up an appointment for Alan (the owner of the company) to inspect the flooring. Alan inspected the floor and told the Walkers that there were a few areas of concern that could be readily repaired. The Walkers requested that I (Tom Hazel Vice President of Alan Carpet) come and inspect the carpet, knowing my reputation as a fussy former installer and harsh critic of poor installation. An appointment was set and I went out to inspect and repair any existing problems.

I thoroughly went over the job with Mrs. Walker, and found the areas of concern that Alan saw, plus a few others that I considered to be questionable in relation to good installation. I completed as many repairs as I had allowed time for, and requested an additional date that I could spend time going over everything with the proverbial fine tooth comb. We were unable to make the scheduled date, so I called Mrs. Walker and received permission to come at another time. On Tuesday 8/2/04 I spent nearly the entire day at the Walkers addressing every concern that they had.

I told Mrs. Walker at that time that I did not consider the master bedroom seam to be a bad seam. I patiently explained how light sources can make seams APPEAR to be more visible even when there is absolutely no difference between this seam and any other seam in the entire house. Every seam in the Walkers home is now constructed within good professional standards. At the time the repairs were completed to my satisfaction, and only at this time, I requested payment of the final bill. No person at Alan Carpet ever has requested payment for work that was not done within accepted professional standards.

Darlene Walker told me that she would have her husband look at the job that evening and that he would call us if there were problems. We had no further contact from the Walkers for over a week despite our phone calls requesting information. Eventually, Mr. Walker called and spoke with the owner(Alan) saying that he did not care for the seam in the master bedroom. Alan went into a lengthy discussion with him in regards to proper layout, light source, seam construction, etc. Alan stated (as do I) that the seams are made within professional standards.

We offered to send the Walkers a list of certified, independent flooring inspectors, who at the Walkers expense, would come and offer an unbiased opinion as to the professionalism of the job. Alan also told Mr. Walker that if the certified inspector of his choice agreed with the Walkers, that Alan Carpet would re-make the seam at our expense, and reimburse the Walkers the cost of the inspection.

In closing, we feel that we have been more than fair in our business with the Walkers and stand firm in our belief that they received a well done job for their money.



Sincerely,
Vice President, Alan Carpet

The staff of Alan Carpet has been placed in the unfortunate position of being unfairly maligned in Todd Walkers rip-off report. Mr. Walker comments only on what supports his views rather than facts as to what has occurred.

Darlene Walker (The only person we had contact with throughout the process of selection, measure, layout, order, and installation.)asked us to measure on 5/24/04. We set up a measure date of 5/30/04 (A SUNDAY!)as it was the only time that was available to THEM for measure. Once the order was figured for yardage, Priced with a SUBSTANTIAL DISCOUNT based solely on the amount of business that was being transacted, the order was accepted by Darlene Walker on 6/4/04 and was ordered the same day. There were a total of four different carpets to be ordered from two different places, one a carpet manufacturer, the other a distributor.

We found that upon ordering from the distributor that the carpet was out of stock. We called Mrs. Walker as soon as we knew that there was a back order on the carpet. We gave her the option of re-selecting other material, which after several hours of our helping her try to reselect, she chose to stay with the original material. Mrs. Walker was made fully aware that we could not guarantee an installation date on material that we did not have in our hands.

The carpet was installed piecemeal as soon as it arrived from the distributor between the dates of 6/11/04 and 7/1/04. During the course of installation, Mrs. Walker called to say that she was not satisfied with the original installer, requesting that I not send him back, as he had scuffed the wall when he carried the carpet upstairs. I offered at that point to have our installer touch the paint up, or to take an appropriate amount out of his paycheck to pay for them to fix the problem.

Mrs. Walker indicated that was not necessary, but that she wanted a different installer. I honored that request and sent another installer out at the soonest possible date that we both had available. Mrs. Walker found fault with this gentleman's work as well. I spoke to her on the phone, reassuring her that we would make the job right, and requested permission to send the original installer out to complete the job. Mrs. Walker agreed and Gene completed the job on 7/1/04.

Mrs. Walker called after Gene left the jobsite, to tell us that she was not satisfied. We then set up an appointment for Alan (the owner of the company) to inspect the flooring. Alan inspected the floor and told the Walkers that there were a few areas of concern that could be readily repaired. The Walkers requested that I (Tom Hazel Vice President of Alan Carpet) come and inspect the carpet, knowing my reputation as a fussy former installer and harsh critic of poor installation. An appointment was set and I went out to inspect and repair any existing problems.

I thoroughly went over the job with Mrs. Walker, and found the areas of concern that Alan saw, plus a few others that I considered to be questionable in relation to good installation. I completed as many repairs as I had allowed time for, and requested an additional date that I could spend time going over everything with the proverbial fine tooth comb. We were unable to make the scheduled date, so I called Mrs. Walker and received permission to come at another time. On Tuesday 8/2/04 I spent nearly the entire day at the Walkers addressing every concern that they had.

I told Mrs. Walker at that time that I did not consider the master bedroom seam to be a bad seam. I patiently explained how light sources can make seams APPEAR to be more visible even when there is absolutely no difference between this seam and any other seam in the entire house. Every seam in the Walkers home is now constructed within good professional standards. At the time the repairs were completed to my satisfaction, and only at this time, I requested payment of the final bill. No person at Alan Carpet ever has requested payment for work that was not done within accepted professional standards.

Darlene Walker told me that she would have her husband look at the job that evening and that he would call us if there were problems. We had no further contact from the Walkers for over a week despite our phone calls requesting information. Eventually, Mr. Walker called and spoke with the owner(Alan) saying that he did not care for the seam in the master bedroom. Alan went into a lengthy discussion with him in regards to proper layout, light source, seam construction, etc. Alan stated (as do I) that the seams are made within professional standards.

We offered to send the Walkers a list of certified, independent flooring inspectors, who at the Walkers expense, would come and offer an unbiased opinion as to the professionalism of the job. Alan also told Mr. Walker that if the certified inspector of his choice agreed with the Walkers, that Alan Carpet would re-make the seam at our expense, and reimburse the Walkers the cost of the inspection.

In closing, we feel that we have been more than fair in our business with the Walkers and stand firm in our belief that they received a well done job for their money.



Sincerely,
Vice President, Alan Carpet

The staff of Alan Carpet has been placed in the unfortunate position of being unfairly maligned in Todd Walkers rip-off report. Mr. Walker comments only on what supports his views rather than facts as to what has occurred.

Darlene Walker (The only person we had contact with throughout the process of selection, measure, layout, order, and installation.)asked us to measure on 5/24/04. We set up a measure date of 5/30/04 (A SUNDAY!)as it was the only time that was available to THEM for measure. Once the order was figured for yardage, Priced with a SUBSTANTIAL DISCOUNT based solely on the amount of business that was being transacted, the order was accepted by Darlene Walker on 6/4/04 and was ordered the same day. There were a total of four different carpets to be ordered from two different places, one a carpet manufacturer, the other a distributor.

We found that upon ordering from the distributor that the carpet was out of stock. We called Mrs. Walker as soon as we knew that there was a back order on the carpet. We gave her the option of re-selecting other material, which after several hours of our helping her try to reselect, she chose to stay with the original material. Mrs. Walker was made fully aware that we could not guarantee an installation date on material that we did not have in our hands.

The carpet was installed piecemeal as soon as it arrived from the distributor between the dates of 6/11/04 and 7/1/04. During the course of installation, Mrs. Walker called to say that she was not satisfied with the original installer, requesting that I not send him back, as he had scuffed the wall when he carried the carpet upstairs. I offered at that point to have our installer touch the paint up, or to take an appropriate amount out of his paycheck to pay for them to fix the problem.

Mrs. Walker indicated that was not necessary, but that she wanted a different installer. I honored that request and sent another installer out at the soonest possible date that we both had available. Mrs. Walker found fault with this gentleman's work as well. I spoke to her on the phone, reassuring her that we would make the job right, and requested permission to send the original installer out to complete the job. Mrs. Walker agreed and Gene completed the job on 7/1/04.

Mrs. Walker called after Gene left the jobsite, to tell us that she was not satisfied. We then set up an appointment for Alan (the owner of the company) to inspect the flooring. Alan inspected the floor and told the Walkers that there were a few areas of concern that could be readily repaired. The Walkers requested that I (Tom Hazel Vice President of Alan Carpet) come and inspect the carpet, knowing my reputation as a fussy former installer and harsh critic of poor installation. An appointment was set and I went out to inspect and repair any existing problems.

I thoroughly went over the job with Mrs. Walker, and found the areas of concern that Alan saw, plus a few others that I considered to be questionable in relation to good installation. I completed as many repairs as I had allowed time for, and requested an additional date that I could spend time going over everything with the proverbial fine tooth comb. We were unable to make the scheduled date, so I called Mrs. Walker and received permission to come at another time. On Tuesday 8/2/04 I spent nearly the entire day at the Walkers addressing every concern that they had.

I told Mrs. Walker at that time that I did not consider the master bedroom seam to be a bad seam. I patiently explained how light sources can make seams APPEAR to be more visible even when there is absolutely no difference between this seam and any other seam in the entire house. Every seam in the Walkers home is now constructed within good professional standards. At the time the repairs were completed to my satisfaction, and only at this time, I requested payment of the final bill. No person at Alan Carpet ever has requested payment for work that was not done within accepted professional standards.

Darlene Walker told me that she would have her husband look at the job that evening and that he would call us if there were problems. We had no further contact from the Walkers for over a week despite our phone calls requesting information. Eventually, Mr. Walker called and spoke with the owner(Alan) saying that he did not care for the seam in the master bedroom. Alan went into a lengthy discussion with him in regards to proper layout, light source, seam construction, etc. Alan stated (as do I) that the seams are made within professional standards.

We offered to send the Walkers a list of certified, independent flooring inspectors, who at the Walkers expense, would come and offer an unbiased opinion as to the professionalism of the job. Alan also told Mr. Walker that if the certified inspector of his choice agreed with the Walkers, that Alan Carpet would re-make the seam at our expense, and reimburse the Walkers the cost of the inspection.

In closing, we feel that we have been more than fair in our business with the Walkers and stand firm in our belief that they received a well done job for their money.



Sincerely,
Vice President, Alan Carpet

The staff of Alan Carpet has been placed in the unfortunate position of being unfairly maligned in Todd Walkers rip-off report. Mr. Walker comments only on what supports his views rather than facts as to what has occurred.

Darlene Walker (The only person we had contact with throughout the process of selection, measure, layout, order, and installation.)asked us to measure on 5/24/04. We set up a measure date of 5/30/04 (A SUNDAY!)as it was the only time that was available to THEM for measure. Once the order was figured for yardage, Priced with a SUBSTANTIAL DISCOUNT based solely on the amount of business that was being transacted, the order was accepted by Darlene Walker on 6/4/04 and was ordered the same day. There were a total of four different carpets to be ordered from two different places, one a carpet manufacturer, the other a distributor.

We found that upon ordering from the distributor that the carpet was out of stock. We called Mrs. Walker as soon as we knew that there was a back order on the carpet. We gave her the option of re-selecting other material, which after several hours of our helping her try to reselect, she chose to stay with the original material. Mrs. Walker was made fully aware that we could not guarantee an installation date on material that we did not have in our hands.

The carpet was installed piecemeal as soon as it arrived from the distributor between the dates of 6/11/04 and 7/1/04. During the course of installation, Mrs. Walker called to say that she was not satisfied with the original installer, requesting that I not send him back, as he had scuffed the wall when he carried the carpet upstairs. I offered at that point to have our installer touch the paint up, or to take an appropriate amount out of his paycheck to pay for them to fix the problem.

Mrs. Walker indicated that was not necessary, but that she wanted a different installer. I honored that request and sent another installer out at the soonest possible date that we both had available. Mrs. Walker found fault with this gentleman's work as well. I spoke to her on the phone, reassuring her that we would make the job right, and requested permission to send the original installer out to complete the job. Mrs. Walker agreed and Gene completed the job on 7/1/04.

Mrs. Walker called after Gene left the jobsite, to tell us that she was not satisfied. We then set up an appointment for Alan (the owner of the company) to inspect the flooring. Alan inspected the floor and told the Walkers that there were a few areas of concern that could be readily repaired. The Walkers requested that I (Tom Hazel Vice President of Alan Carpet) come and inspect the carpet, knowing my reputation as a fussy former installer and harsh critic of poor installation. An appointment was set and I went out to inspect and repair any existing problems.

I thoroughly went over the job with Mrs. Walker, and found the areas of concern that Alan saw, plus a few others that I considered to be questionable in relation to good installation. I completed as many repairs as I had allowed time for, and requested an additional date that I could spend time going over everything with the proverbial fine tooth comb. We were unable to make the scheduled date, so I called Mrs. Walker and received permission to come at another time. On Tuesday 8/2/04 I spent nearly the entire day at the Walkers addressing every concern that they had.

I told Mrs. Walker at that time that I did not consider the master bedroom seam to be a bad seam. I patiently explained how light sources can make seams APPEAR to be more visible even when there is absolutely no difference between this seam and any other seam in the entire house. Every seam in the Walkers home is now constructed within good professional standards. At the time the repairs were completed to my satisfaction, and only at this time, I requested payment of the final bill. No person at Alan Carpet ever has requested payment for work that was not done within accepted professional standards.

Darlene Walker told me that she would have her husband look at the job that evening and that he would call us if there were problems. We had no further contact from the Walkers for over a week despite our phone calls requesting information. Eventually, Mr. Walker called and spoke with the owner(Alan) saying that he did not care for the seam in the master bedroom. Alan went into a lengthy discussion with him in regards to proper layout, light source, seam construction, etc. Alan stated (as do I) that the seams are made within professional standards.

We offered to send the Walkers a list of certified, independent flooring inspectors, who at the Walkers expense, would come and offer an unbiased opinion as to the professionalism of the job. Alan also told Mr. Walker that if the certified inspector of his choice agreed with the Walkers, that Alan Carpet would re-make the seam at our expense, and reimburse the Walkers the cost of the inspection.

In closing, we feel that we have been more than fair in our business with the Walkers and stand firm in our belief that they received a well done job for their money.



Sincerely,
Vice President, Alan Carpet