Complaint Review: AlertPay - Montreal Quebec
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- Author Confirmed
- AlertPay 5200 De La Savane, Suite 220 Montreal, Quebec Canada
- Phone: 1-514-748-5774
- Web:
- Category: Internet Services
AlertPay Verified account locked without a reason Montreal Quebec Canada
*UPDATE Employee: Automatic Account Restrictions Are For Your Protection!
*Author of original report: Finally account re-activated
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Since April 7th, 2008 I have a verified account with AlertPay, trying to tell you they are much better than PayPal. So it was very strange to found my account locked on April 29th, 2009, because somebody reported a Payoneer creditcard, connected to this account, to be lost or stolen. But the only one that can report a card to be lost or stolen, is me and I did not do that, the more the card has been loaded one day earlier.
Payoneer cannot be blamed, they are on my side and gave me as much help as possible. And I have a good idea, who tried to block my AlertPay account. So it is possible with AlertPay that even with a verified account, a stranger can lock your account by submitting false information to AlertPay. As a consequence I cannot dispose of my account balance and I have to quite with several home based business opportunities as they will pay to that account.
So don't open an account with AlertPay, there are plenty other and better payment processor than they are.
Artie
Khon Buri
Thailand
This report was posted on Ripoff Report on 05/16/2009 07:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alertpay/montreal-quebec-h4p-2m8/alertpay-verified-account-locked-without-a-reason-montreal-quebec-canada-452587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Automatic Account Restrictions Are For Your Protection!
AUTHOR: Alertpay - (Canada)
SUBMITTED: Wednesday, June 24, 2009
Hello Artie,
AlertPay receives automatic notices from the issuer of the credit card when the credit card has been reported lost/stolen or the account is closed. When a transaction is attempted with such a credit card, a restriction is added to your account to encourage you to contact AlertPay to resolve the issue.
This is for your protection so that someone who may have stolen or accessed your credit card inappropriately cannot use the credit card. You simply need to contact AlertPay to communicate why the card was used after it was reported lost/stolen.
AlertPay's contact information can be found here: [https://www.alertpay.com/info/ContactUs.aspx]
Your account isn't restricted permanently. We just want to make sure your funds are safe and secure!
Regards,
Chris
Support Operations Manager
www.alertpay.com
"My Way to Pay!"
#1 Author of original report
Finally account re-activated
AUTHOR: Artie - (Thailand)
SUBMITTED: Monday, May 18, 2009
Today, 19th May 2009 Thailand time I received a message from AlertPay, that my account has been re-activated again, so that I can use it again. Thanks.
Regards,
Artie
Khon Buri / Thailand
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