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Report: #798290

Complaint Review: All My Sons Moving And Storage of Nashville - Nashville Tennessee

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  • Reported By: Jamie — Hendersonville Tennessee United States of America
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  • All My Sons Moving And Storage of Nashville 2709 Locust Street Nashville, Tennessee United States of America

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I only moved 2 miles and I have a 3000SF house full of damaged furniture. I used All My Sons Moving and Storage of Nashville. I cannot get anyone to return my calls at All My Sons and I am not going to go through the ridiculous claim form for a whole house full of furniture when I have read that their claim management company is bogus anyway. My furniture was new and was never moved our of my previous home until this move by All My Sons. I have damage to all of my furniture in my house 12,000 worth of which I have invoices for. I have tried to contact the company but no one will talk to me. I have tried to email the Sr. Moving Consultant that came out to meet with me and he will not even respond. I do not want to back down to this I want to stand up for all the other people who have been through this as well and just gave up because they make the process so hard. They try to make it seem like it is your own fault and that they have never had any complaints before. I even have family heirlooms that cannot be replaced. Most of my furniture cannot even be fixed, so all I have asked for is $2800.00 in moving fees returned to me. It seems like it would just be easier to refund my money rather than let me be an unhappy customer that will tell others. Word of mouth is the best form of advertisement. Not responding to me only makes me more disappointed and leaves me with a feeling that I as a customer was unappreciated and taken for granted.




This report was posted on Ripoff Report on 11/15/2011 12:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/all-my-sons-moving-and-storage-of-nashville/nashville-tennessee-37207/all-my-sons-moving-and-storage-of-nashville-david-stange-12000-worth-of-furniture-damaged-798290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
5Consumer
0Employee/Owner

#7 General Comment

Jamie, I hope you didn't give up!

AUTHOR: Supermom37221 - (United States of America)

POSTED: Tuesday, July 24, 2012

I just found this web-site.  I wish I knew about it when I used All My Sons to move in November 2010.  They were terrible.  Broken furniture, drug their feet, asked for food & tips, and then did not live up to their quoted price.  It was a real nightmare.  I tried to complain but got no where and actually ended up unloading the last of my furniture myself.  Best of luck to you.  I tell everyone I know NOT to use All My Sons.

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#6 Consumer Suggestion

Bad situation worse...

AUTHOR: Batman - (United States of America)

POSTED: Saturday, December 24, 2011

No business lets money go out the door without some hoops being jumped through, otherwise they wouldn't be in business. You can't get a refund at McDonald's for cheeseburger without speaking to a manager, do you really just expect the insurance company for your movers to cut you a check for the cost of all your furniture or reimburse you for the cost of the move without any questions at all? Really???

I understand you're upset at the damage resulting from the move and rightfully so... but posting about the company on ripoffreport before you've even filled out the claim forms is simply ridiculous.

The company has policies in place to deal with such issues when they arise and if you want to be compensated for your problem in any way, shape, or form, you simply MUST go through that process first. there is no alternative. 

Yes, any insurance claims process is frustrating, mainly because you only ever have to deal with it after something bad has happened. That's why nobody complains about all the paperwork they have to fill out after they've won the lottery, you know? It's all relative to your situation.

However, you're here calling them out as ripping you off when you haven't given them a chance to address the problem. Also, by not filing out the paperwork, no matter how time-consuming you feel it may be, you're not living up to your side of the arrangement.

In these situations, cooler heads always prevail. I'd suggest you come to terms with the situation and go through the claims process as instructed. If the company doesn't meet your expectations after that point, then you'd have a ripoff on your hands and I'm positive everyone here would have your back. 

On a side note... claiming the furniture was worth 12,000, not wanting to fill out the paperwork, AND looking to quickly settle for just the 2,800 which you paid in moving fees just doesn't sound right... If you can't see how that scenario doesn't add up or why it would seem suspicious to anyone, I don't think you'll ever find the help you need here.

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#5 Consumer Comment

As Someone Who Used to Consult for the Industry...

AUTHOR: Jim S - (United States of America)

POSTED: Saturday, December 24, 2011

Jamie, first....none of the people who submitted comments work for the moving company.

Next, it's really important all of the information in the claim form must be completed because by contract and by law, you must complete the form in order to receive anything.  Now, while I don't expect you will get $100, I think you won't get more than $400-$600 as your offer.  The standard moving contract you signed stipulates how much you will receive, and the standard in the industry is $0.60 per pound.  So if your furniture altogether weighs about 600 lbs., the most you'll get under your contract is about $360.00, and you won't be able to get more than that because movers are specifically protected under the law from paying out anything more than what the contract stipulates, nor will you be able to enter into arbitration with the moving company.  Let's also not forget that it doesn't matter whether you have invoices or not....even if your furniture were fully protected with the most expensive valuation protection (usually FPV or Full Value Protection), the most you would get is about one-fourth the value, or $3000, subject to the deductible ($500-$1000).... because its the undepreciated value of the furniture you'd be paid on, not the full value of the furniture.

A refund of the moving fees is also illegal under most state laws, so what you originally asked for cannot be an option either.

Moving is not an inexpensive venture and choosing the wrong company to move your most valuable possessions will cost you far more than if you had simply shelled out the money for a brand name mover to come and do the move.  Best of luck to you.

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#4 Author of original report

Thank you

AUTHOR: Jamie - (United States of America)

POSTED: Saturday, December 24, 2011

Thank you for your comment, I am actually going through the process right now although it will take me a while since it is a whole house full of furniture. I did post an update to my first complaint trying to clear up any confusion, hope it helps. I appreciate your feedback. I guess the reason why I did not want to go through the claims process and rather wanted to deal directly with the company, because I was under the impression that the claims company was for damage claims to the furniture. There is no way that most of this damage can be repaired, so I am only asking for the furniture company to return the moving fees to me which I did not think could be accomplished through the claims company. I am new to this as I have not had this ever happen to me and I was recommended by a friend to file a claim on this website. I thought that this was a website for consumers to file complaints against companies although the responses I have been getting are consumers attacking me rather than realizing that I have been wronged by a company. Try to put yourself in my shoes and decide how you would feel if you had paid a lot of money to a company to move your furniture and it was all damaged and then they did not want to acknowledge or deal with you. This has been a terrible process that I just want to put behind me and my family.

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#3 Author of original report

Answering your question

AUTHOR: Jamie - (United States of America)

POSTED: Saturday, December 24, 2011

I am actually in the process right now of compiling on all the information for the paperwork that the companies claims department requires. I will take me a bit of time because I have to list every piece of furniture and explicit details of its damage and I have a 3000 square feet home full of damage. I am not sure why you do not understand my claim, I used a moving company that damaged all the furniture of mine that they moved within a few mile radius. Are you with the company? I feel as though your comment was an attack and I thought that this site was for unhappy consumers to voice their complaints, or at least that is what I was told when it was recommended to me. My reason for being apprehensive about the claims process is because of stories I have been told by others and the ridiculous hoops that they were forced to jump through in the claims process for this company only to end up giving up in the end or only receiving $100.00 for an item of great value. Their stories were based on a few pieces of furniture and it was a nightmare so you can imagine my apprehension in going through the claims department with a full home full of furniture damage. I have worked very hard to be able to buy my family nice furniture which was all new prior to selling our home. I hired professional movers because I did not want to take the chance of damaging the items. So basically although I did not have to move the items myself I paid for movers to damage my furniture which is what I was trying to avoid by paying moving costs. So I feel that the service I paid for is not what I expected to receive. I am upset because the company and its representatives simply do not want to deal with the situation and just want to sweep it under the rug and ignore me which also makes me feel as though I did not mean much to them as a client. SOme pieces of my furniture were so badly damage they have had to be thrown out and other pieces with gashes or slices in the leather cannot be fixed but just something I have to live with until I can afford to replace them. Then their were boxes of family heirlooms and records some dating back to the 1700's that were crushed in the move and restacked in my garage on the bottom of heavy boxes with books. These items are damaged beyond repair and obviously are not replaceable nor can a value even be placed on them as they are priceless. I think had this happened to you, you would be disgusted with the situation and the company. People move everyday and I know this is not typical, however it happend to me and I would like a resolution to this matter. I am not even asking for damages for all the furniture ruined all I want, which I think is extremely fair is my moving expenses of which I paid to the company in the amount of $2800.00 returned to me as I do not feel that the services that I paid for I received. Many years ago I moved from the West Coast to the South East in which I expected that in a move of that nature that there might be a bit of damage. That moving company was fabulous and there was nothing broken or even scratched, and it rode in a truck for a week. SO I am sure that you can see my frustration when I only moved a few miles? I truly just want to put this move and this horrible situation behind me. I hope that going down this claims process road with prove to work out for my family and I. I have had businesses of my own and I believe in customer service and the customer always being right. I also believe that we should value our clients as they are the reason why our business can continue to exist and that each client should be treated with respect and utmost importance. I have my hand in the real estate market and I get asked many times a month even weekly who I can recommend for movers. I would honestly at this point have a hard time recommending this companies services based on how they have handled my situation. I just want it to get resolved so that I can move on and maybe if it can be amicably dealt with I could still recommend this company in the future. I know word of mouth advertising is the very best! I hope this makes my situation more clear. Thank you

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#2 Consumer Comment

Not going to get very far.

AUTHOR: Flynrider - (USA)

POSTED: Friday, December 23, 2011

I am not going to go through the ridiculous claim form for a whole house full of furniture when I have read that their claim management company is bogus anyway.  "

  It's kind of hard to buy your complaint if you haven't even bothered to fill out the claim form.   I don't know of any company that would pay for damages without the customer filing a claim.   I'm not sure what you think you'll gain by going that route, but my guess is : nothing.

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#1 Consumer Comment

So you refuse to fill out the appropriate paperwork?

AUTHOR: Ffej - (U.S.A.)

POSTED: Friday, December 23, 2011

I dont get it. You refuse to at least comply with claims paperwork undoubtedly required by contract for you to complete in order to proceed with a claim......but then you are surprised they will not resolve the problem?

I still dont get your complaint.

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