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Report: #224197

Complaint Review: All Star Movers - Saddlebrook New Jersey

  • Submitted:
  • Updated:
  • Reported By: Cherry Hill New Jersey
  • All Star Movers 296 Midland Ave Saddlebrook, New Jersey U.S.A.

All Star Movers Didn't hold up to contract. Dishonest. Fraudulent. No Morals. Saddlebrook New Jersey

*Author of original report: All Star Movers, LLC DOT 1068116 MC#442053 PM#000838

*Consumer Suggestion: All Star Moving

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My wife and I recently purchased a home and was moving from our former residence in Cherry Hill, NJ. This residence is a 4 bedroom colonial with a finished basement. We contacted "All Star Moving LLC" ( License DOT#1068116 MC#442013 PM# 000838) because of the affiliation with the Better Business Bureau, and spoke to "Spike" by calling 1-800-383-0322. We explained we needed to move on November 29th, had 4 bedrooms, full finished basement, piano, pool table, etc... They GAURANTEED us 6 men and 2 trucks and quoted us a price of $119/hour.

We had asked if we need a contract, if they need to come out to estimate (like other movers), etc, and Spike repied that we need not worry, they will be there first thing in the morning on Nov 29th... "Don't worry about a thing.Our verbal agreement is all you need. It's as good as a contract!" Given the affiliation with the BBB, we figured they were reliable and valid.

The morning of the move arrived, and so did "Peter" and his crew of 5 men with 2 trucks. They walked through the house and stated that "this job is too big," "we were not aware of the pool table and piano," and "we cannot do this move." Even though we had told Spike about the piano and Pool Table, they "had no record of it." We told Peter we would leave the piano and pool table so what they thought is the original job will be the original job... Peter called the office, and the owner of the company (whom we were not ALLOWED to talk to) told Peter to just leave the jobsite. They drove away and we were then left with a house full of furniture, in which a walkthrough for the subsequent owners was scheduled later that afternoon. We scrambled to rent a u-haul and scrambled to find another mover.

The next mover was successful in moving us with only 2 trucks and 6 men.

We were helpless. All Star Moving was fraudulent in their verbal agreement. You cannot imagine how we felt as All Star Moving trucks drove away, without giving any reasons other than "the job is too big."

All Star Moving should not give verbal agreements over the phone if they are unable to estimate jobs in this fashion. Furthermore, they should not be in business if they cannot hold themselves to business standards others do by honoring verbal agreements/contracts.

Unfortunately we feel helpless that nothing will be done about this, but it is our hope this can be prevented somehow in the future so another innocent victim does not get taken advantage of like we were by these criminals at All Star Moving.

Rob
Cherry Hill, New Jersey
U.S.A.

This report was posted on Ripoff Report on 12/07/2006 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/all-star-movers/saddlebrook-new-jersey-07663/all-star-movers-didnt-hold-up-to-contract-dishonest-fraudulent-no-morals-saddlebroo-224197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

All Star Moving

AUTHOR: Sharon - (U.S.A.)

POSTED: Thursday, December 07, 2006
I know this doesn't help you feel better, but you're probably better off that All Star left you hanging. They haven't had a license since August, and they cancelled their insurance on Nove 3, well before your scheduled move date. If there was any damage or the truck blew up, your entire life would have been gone with no compensation.

I asume you'll be contacting the NJ BBB and letting them know all this? You'll want to give them this printout showing the FMCSA report for All Star, DOT#1068116 (taken from Safersys.org)

http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_getdetail?pv_apcant_id=354606&pv_vpath=LIVIEW
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#1 Author of original report

All Star Movers, LLC DOT 1068116 MC#442053 PM#000838

AUTHOR: Rob - (U.S.A.)

POSTED: Thursday, December 07, 2006
Thought it would be useful to give an update. I noticed on Dec 2nd, 2006, 3 days after our dreadful experience with All Star Movers, a woman in Maple Shade (only a few miles away from us)had a similarly terrible experience with them! I hope she didn't see their truck in the area when they left from my job (which of course they didn't do!) and wrote down their number from the side of the truck. If so, I am sorry. In retrospect, I'm pleased they didn't move us. These people are dishonest, fraudulent, and horrible criminals.
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