All Tune & Lube Dishonest incompetent ripoff does not honor prices on coupons Fontana California

You didn't know anyone who could have given you a ride? I doubt you walked 21.5 miles in 100 degrees. Assuming you fast walked the whole way, and you averaged around 4 mph, you'd walk for around 5 hours. Nobody does that unless they're stuck somewhere, especially when it's 100 degrees out.

Your car had run issues. ATL did a tune-up. That is normal procedure for any run issue. If your complaint is low oil pressure, then the first thing to do is check the oil level. Changing the oil with the proper grade is a normal procedure, even if it does not solve the issue. If the problem is poor run performance, the tune-up is done first, even if it does not solve the issue. In your case, the tune-up did.

When they replaced your fuel filter, two things happened. First, the fuel was able to flow at the correct volume and pressure. Second, this also allowed the fuel pump to spin at a much faster speed than it had been. That is what caused the pump to go bad. It happens very often. It happens because the owner of the car does not maintain his/her car properly. The fuel filter should be changed every 12K-15K miles, not when the car finally stops working.

Now, there is no such thing as a $39 tune-up. A tune-up is supposed to put the fuel and ignition systems back to "like new" condition. It is intended to make the engine run perfectly. You cannot get a single cylinder lawnmower tuned for that price. The typical 4 cylinder tune-up can be done for $150, MINIMUM. Most engines use double platinum, iridium, or laser platinum plugs. These will increase the price accordingly. Companies that advertise make-believe prices know what they are doing, and know their customers are looking for CHEAP. After the car is torn down, CHEAP leaves town, and the "reality-world" price suddenly appears. It's the same with the fake pricing($99 4 wheel) at the brake job guys. These shops look for the WalMart crowd, and get them. Good shops look for the customers who spend money, and know that nothing is FREE. They also advertise "reality world" pricing, and the mechs drive nice cars, not junkers. A $9 oil change? Are you even from this planet?

ATL had no responsibility to drive you anywhere.

My Husband and I own the All Tune and Lube in Fredericksburg, Va., and we TOTALLY RESENT being lumped together with other ATL's in other states across the country who have provided bad service to their customers.

I REALIZE THIS CUSTOMER HAD A BAD EXPERIENCE AT THE ALL TUNE AND LUBE IN THEIR STATE, AND WE ARE VERY VERY SORRY FOR THEIR TROUBLE, HOWEVER, TO LUMP TOGETHER ALL ATL BUSINESS OWNERS ACROSS THE COUNTRY IS NOT FAIR.

We know first hand how the All Tune and Lube Franchise works and I am not condoning what the All Tune and Lube in your State did to you, however, I CAN tell you in their defense, that the All Tune and Lube International Franchise DOES promote the kind of practices that you experienced. They feel that if you follow their "proven" rules and regulations, then you will be successful...

We at All Tune and Lube, Fredericksburg, Va., believe that the Customer comes first and we strive to provide 100% GREAT customer service. We have a GREAT staff of people working for us who respect our customers and our company by providing friendly, honest, and accomodating service to EVERYONE who walks into our doors.

PLEASE DON'T make statements like "Don't Go to ANY All Tune and Lube", as statements like this are TOTALLY UNFAIR to the HONEST hardworking ATL owners out there.

Thank you!!!

See the Better Business Report for our location at: http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=35000418
and you will see that what I say above is absolutely true!

Consumers should ALWAYS check the BBB.org website to verify that you are dealing with a RELIABLE problem free company!!!

Sincerely,

Susan Smith

My Husband and I own the All Tune and Lube in Fredericksburg, Va., and we TOTALLY RESENT being lumped together with other ATL's in other states across the country who have provided bad service to their customers.

I REALIZE THIS CUSTOMER HAD A BAD EXPERIENCE AT THE ALL TUNE AND LUBE IN THEIR STATE, AND WE ARE VERY VERY SORRY FOR THEIR TROUBLE, HOWEVER, TO LUMP TOGETHER ALL ATL BUSINESS OWNERS ACROSS THE COUNTRY IS NOT FAIR.

We know first hand how the All Tune and Lube Franchise works and I am not condoning what the All Tune and Lube in your State did to you, however, I CAN tell you in their defense, that the All Tune and Lube International Franchise DOES promote the kind of practices that you experienced. They feel that if you follow their "proven" rules and regulations, then you will be successful...

We at All Tune and Lube, Fredericksburg, Va., believe that the Customer comes first and we strive to provide 100% GREAT customer service. We have a GREAT staff of people working for us who respect our customers and our company by providing friendly, honest, and accomodating service to EVERYONE who walks into our doors.

PLEASE DON'T make statements like "Don't Go to ANY All Tune and Lube", as statements like this are TOTALLY UNFAIR to the HONEST hardworking ATL owners out there.

Thank you!!!

See the Better Business Report for our location at: http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=35000418
and you will see that what I say above is absolutely true!

Consumers should ALWAYS check the BBB.org website to verify that you are dealing with a RELIABLE problem free company!!!

Sincerely,

Susan Smith

My Husband and I own the All Tune and Lube in Fredericksburg, Va., and we TOTALLY RESENT being lumped together with other ATL's in other states across the country who have provided bad service to their customers.

I REALIZE THIS CUSTOMER HAD A BAD EXPERIENCE AT THE ALL TUNE AND LUBE IN THEIR STATE, AND WE ARE VERY VERY SORRY FOR THEIR TROUBLE, HOWEVER, TO LUMP TOGETHER ALL ATL BUSINESS OWNERS ACROSS THE COUNTRY IS NOT FAIR.

We know first hand how the All Tune and Lube Franchise works and I am not condoning what the All Tune and Lube in your State did to you, however, I CAN tell you in their defense, that the All Tune and Lube International Franchise DOES promote the kind of practices that you experienced. They feel that if you follow their "proven" rules and regulations, then you will be successful...

We at All Tune and Lube, Fredericksburg, Va., believe that the Customer comes first and we strive to provide 100% GREAT customer service. We have a GREAT staff of people working for us who respect our customers and our company by providing friendly, honest, and accomodating service to EVERYONE who walks into our doors.

PLEASE DON'T make statements like "Don't Go to ANY All Tune and Lube", as statements like this are TOTALLY UNFAIR to the HONEST hardworking ATL owners out there.

Thank you!!!

See the Better Business Report for our location at: http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=35000418
and you will see that what I say above is absolutely true!

Consumers should ALWAYS check the BBB.org website to verify that you are dealing with a RELIABLE problem free company!!!

Sincerely,

Susan Smith

My Husband and I own the All Tune and Lube in Fredericksburg, Va., and we TOTALLY RESENT being lumped together with other ATL's in other states across the country who have provided bad service to their customers.

I REALIZE THIS CUSTOMER HAD A BAD EXPERIENCE AT THE ALL TUNE AND LUBE IN THEIR STATE, AND WE ARE VERY VERY SORRY FOR THEIR TROUBLE, HOWEVER, TO LUMP TOGETHER ALL ATL BUSINESS OWNERS ACROSS THE COUNTRY IS NOT FAIR.

We know first hand how the All Tune and Lube Franchise works and I am not condoning what the All Tune and Lube in your State did to you, however, I CAN tell you in their defense, that the All Tune and Lube International Franchise DOES promote the kind of practices that you experienced. They feel that if you follow their "proven" rules and regulations, then you will be successful...

We at All Tune and Lube, Fredericksburg, Va., believe that the Customer comes first and we strive to provide 100% GREAT customer service. We have a GREAT staff of people working for us who respect our customers and our company by providing friendly, honest, and accomodating service to EVERYONE who walks into our doors.

PLEASE DON'T make statements like "Don't Go to ANY All Tune and Lube", as statements like this are TOTALLY UNFAIR to the HONEST hardworking ATL owners out there.

Thank you!!!

See the Better Business Report for our location at: http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=35000418
and you will see that what I say above is absolutely true!

Consumers should ALWAYS check the BBB.org website to verify that you are dealing with a RELIABLE problem free company!!!

Sincerely,

Susan Smith

Ed from Fontana, California,

While I agree totally with what you say about this establishment and how they more then likely misdiagnosed your problem, I DO NOT agree with your statement telling others to NOT go to ANY All Tune and Lube. Like any business venture, it will only be successful if you are knowledgeable about the product you are selling, or have employees who are knowledgeable in what they do. Right. Well, with the All Tune and Lube International franchise, it is unfortunate that they rope in potential franchisee's and tell them they don't need any experience in automotive repair, etc. Most franchisee's will fail because of this ridiculous way that ATL International lures potential franchisee's. Fortunately for us, my husband had been in the automotive business for years and knew what he was getting into when we purchased this franchise. We HATE that we are associated with this franchise, however, it was a way to get into our own business. We still struggle, but we have VERY knowledgeable technicians who KNOW what they are doing. We depend on the GOOD feedback that our customers tell to others after doing repairs or even a simple oil change. I know you are angry and you should be!!! But please don't lump ALL All Tune and Lube's into the same category with the one you went to and had this really BAD experience. There are ATL shops across the country that are very reputable and GREAT at what they do!!
We take pride in every oil change, auto repair, etc. that we do. We let our customers know that too. I am VERY sorry for your bad experience. It was truely unfortunate!

Sincerely, an ATL Owner in Northern Virginia

If you knew anything about cars and entered this problem as a team effort. you would appreciate the fact that they did not come at you with $2000 worth of repairs just hoping that something they did would fix this. instead they did what they thought would take care of the problem and let you take the car. when you continued to have more problems they went deeper. I guess you cant appreciate this. Just take you car to a tire shop and see what a grocery list you will get. And as far as them coming to pick you up, have you ever heard of a taxi??? Why is it their resposibility to come and get you. And concerning the price of other peaples tune ups. First, its none of your business. Second, maybe these cars did have platinum plugs. Do you know what a transvers mounted engine is??? With your attitude I bet you dont. Well, platinum plugs and a transvers mounted engine will make the tune up more than the rock bottom price on the coupon. Grow up....