Report: #461239

Complaint Review: Allen's Moves Are Us - Moves Are Us Movers - Louisville Kentucky

  • Submitted:
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  • Reported By: Louisville Kentucky
  • Allen's Moves Are Us - Moves Are Us Movers 350 Adams Street Louisville, Kentucky U.S.A.

Allen's Moves Are Us - Moves Are Us Movers Damage to my property & to my person. Louisville Kentucky

*Author of original report: Charles L. Allen's illegalities and inaccuracies.

*REBUTTAL Owner of company: There are always 2 sides to a story

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I am sixty-eight years and this is the most disgusting, dishonest, horrible experience. In a local move, only about ten miles involved, the two movers bent my mattress and damaged it. They acknowledge the fact that they bent the mattress but deny this has damaged it. Initially I did not confront the owner for did not wish experience what I knew [based on my decades of knowledge of lacks-of-integrity when it comes to money on the part of too many businesses] would happen: denial of responsibility. But then it got far worse. About six weeks after this I had terrible itching and bites on my back and right arm. I thought it was spiders. I put out gluetraps but did not catch many spiders. Then my pharmacist said it was bed bugs. I actually bought a sleeping bag and slept on the carpet downstairs but still was getting bit. So I then slept on the kitchen floor in the sleeping bag. As I am sixty-eight this sleeping on the floor was not good for my back and knees. But even on the floor I got bit and it was on my face, my belly, and my thighs and back of my knees. So that I eventually returned upstairs to the bed/bedroom and I called the mattress company. They thought maybe I was having an allergic reaction to fungus from a tree outside. I had a tree specialist look at this tree and was told it was fine. But I was told maybe I had poison ivy/oak. All this was costing $$$$ for I bought gluetraps and internet stuff for assumed spider bites; then the sleeping bag and Febreze for assumed fungus/mold; then poison ivy soap and other stuff for the assumed poison ivy/oak. Finally I went to the doctor who told me I have scabies. I am not sexually active since my husband died. My friends and acquaintances are not touchy-feely people and, even if they were, I cannot imagine them having scabies. But as there had/has been neither touchy nor feely it could not have been from them. None of my family live in the State where I live, and none of them have scabies. By reason of the time frame it had to be the movers for the prior owner of this place had not been in it for the week prior to close of escrow, and scabies can only live off a host for three days. One or both of the movers had scabies on their hands, arms, and/or clothes which came into contact with my mattress [especially given their mishandling of it and having trouble moving it up the steps and bending it], and then the scabies' mites came into contact with my person when I slept on my mattress.

This is a health hazard, for movers handling property when they are infected. Scabies are a living hell [they could be used as a weapon in wars], and the treatment is in fact an insecticide: permethrin. At sixty-eight to be putting an insecticide all over my old body is a frightening thought but I did it: for one would do most anything to be rid of scabies. I offered to settle with the owner for replacement of the mattress, but he has refused. I am going to need sue him in my County's Circuit Court and will go all the way to appeal if I lose for this is too much wrongs. I will also print fliers/brochures and state my experiences and give them out on the sidewalk near his place of business if law enforcement say this is okay. For it is just too, too much wrongs. I was not going to confront about the damaged mattress, for I knew there would be denial, no accountability, no care. Where is integrity? WHERE? But now with the scabies it is too many wrongs. This is terrible and wrong, and frankly I hope he and his family get scabies so that he will learn some humanity and caring. But it is questionable if there is any core of humanity and/or caring for him to have evoked as he is broken when it comes to each of these.

Louisville, Kentucky

This report was posted on Ripoff Report on 06/12/2009 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/allens-moves-are-us-moves-are-us-movers/louisville-kentucky-40206/allens-moves-are-us-moves-are-us-movers-damage-to-my-property-to-my-person-louisvill-461239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Charles L. Allen's illegalities and inaccuracies.

AUTHOR: Victimized - (U.S.A.)

POSTED: Thursday, November 19, 2009

Since having made this Report I had found out that this company moved me illegally.  In Kentucky it is required to have a Certificate from the government in order to move household goods.  This company moved my household goods without having the lawfully required Certificate, and this company had dishonestly been operating illegally since January 1, 2009.  Further the State of Kentucky also demands that a company use the business name on the lawfully issued Certificate.  This company was misusing a different name and in fact was, and I believe may still be, misusing several different illegal names.  Since my initial report the State of Kentucky took legal action against this company and obtained an Order against this company that:  Charles L. Allen is not to do moving of household goods until and unless he obtains the required Certificate; Charles L. Allen is not to advertise doing the moving of household goods;  and Charles L. Allen is not to be misusing fictitious illegal names.

Since Charles L. Allen did, and possibly still does, dishonestly operate illegally by moving household goods, and since there are other companies that can do the same service [whatever these may be] as may be offered legally by Charles L. Allen, it would be wise and reasonable to stay clear of Charles L. Allen since the facts are that his movers did bend my mattress [which damaged and ruined it] and that I did get human skin mites subsequent to the move [which are attributable to the movers and/or the Budget truck that was used].  If using any Budget truck from Charles L. Allen, instead of using some other Budget truck rental company located in Louisville, I would advise inspecting any of Charles L. Allen's trucks so as to ensure the condition of cleanliness.

In addition my suing a realtor for having sold property that allegedly had a heat pump which it did not have, plus had other problems;  and my suing a condo's manager [not the association] for having failed for over five years to comply with Kentucky Statute and have the required accounting, especially when there were ongoing concerns regarding special assessments, derelict maintenance, problems with the grounds and the roofs;  as well as my suffering from depression due to abuses, each and all have nothing whatsoever to do with anything stated about and/or against the overpriced and horrendous  -as well as illegal-  move done by Charles L. Allen.  The merits of and facts behind any prior litigation, as well as any depression and its causes, are not any issue in terms of Charles L. Allen's company's worth, integrity, honesty, reliability, responsibility.  I do not recall having ever said that about "victimization" in legal documents:  but obviously if a business is operating illegally and if that illegal business does wrong and then won't take responsibility when confronted with their wrong, after a consumer suffers from the negligence and/or recklessness of that illegally operating business, there has been victimization. 

As to Charles L. Allen's representation that "The judge dismissed her case with prejudice" this was either a lie or a stupidity from Mr. Allen, or possibly both on the part of Mr. Allen.  The judge refused to dismiss the case when Mr. Allen's lovely lawyer had sought that.  Instead the judge had sent the case to mediation.  Then Mr. Allen's delightful lawyer delayed responding to my multiple communications on who should be the mediator, so that I had to bring a motion.  Then when Mr. Allen's delightful lawyer finally agreed upon a mediator this lovely lawyer refused to set the mediation for anytime in the month of September, despite the fact that the agreed upon mediator had several available dates in September.  I repeatedly told Mr. Allen's wonderful lawyer that the mediation needed to be in September due to family reasons, but Mr. Allen's lawyer repeatedly failed to respond and to cooperate.  On my own motion I then finally withdrew my complaint with prejudice and obviously Mr. Allen's lawyer did not oppose this and so the case was closed.  It is to be noted that anything subsequent to this closure could be litigated.  So that if Mr. Allen continues to misrepresent and/or lie about me and/or the past situation he may again be brought into Court.  I much rather be a so-called "serial litigator" then be a serial liar and/or be illegally doing business. 

If Mr. Allen purposefully misrepresented and/or lied about actual facts it is yet further evidence of his being dishonest.  If Mr. Allen was not told facts accurately by his lawyer that is unfortunate.  If Mr. Allen was told facts accurately by his lawyer but was too stupid to understand them this is also unfortunate.  Mr. Allen has every right to his opinions about and against me just as I have every right to my opinions about and against him.  But Mr. Allen has no right to lie about established facts and/or to whitewash actual facts.  The facts are that he was operating illegally since January 1, 2009 by his moving of household goods and, on information and belief, by his failure to have required insurance.  Further, if Charles L. Allen now seeks to move any customer's household goods he is then still seeking to operate illegally and is violating the State of Kentucky's Order against him.  The facts are that Charles L. Allen never took responsibility for his movers having bent my mattress but in fact denied that bending a mattress would damage it.  [By checking with any mattress company and/or reputable movers it can be confirmed that bending a mattress damages it.]  As to the scabies I could not "prove" that I got them from his movers and/or the Budget truck used;  but likewise Mr. Allen cannot "prove" that I didn't get the human skin mites from his movers and/or the Budget truck used.  And circumstanstially it was the only possible way I could have been contaminated.  The fact is not that "The judge dismissed her case with prejudice", but that I moved to withdraw my case with prejudice for Mr. Allen's delightfully lovely lawyer was not cooperating with the judge's ordered mediation plus due to family reasons it was not worth what was involved in dealing with Charles L. Allen and his honorable lawyer both of whom I think have questionable integrity.  In addition the facts that Charles L. Allen operated illegally [and may still seek to do so] but has never seen fit to apologize for operating illegally indicates a lack of responsibility, honor, and integrity in the man and in his running a business.  As whatever services Mr. Allen offers can be found at other companies in Louisville, and as other companies doubtless have insurance and/or other protections in place for the consumer which Mr. Allen does not offer, and as Mr. Allen had ever opportunity to resolve the issue of my ruined and contaminated mattress with me before I brought a lawsuit but refused to do so [and based on my experiences he is sexist, and if not for my having been old and female he would not have taken such an arrogant and unyielding position on replacing my ruined mattress], I would suggest that the consumer NOT use any business run by Charles L. Allen under any of those plethora of names which he uses.  I repeat the fact that this business did dishonestly operate without having the lawfully required Certificate, so that the State of Kentucky had to take action against Charles L. Allen.  And if Charles L. Allen seeks to now move household goods he is repeating his past illegalities, plus violating the State of Kentucky's Order against him.


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#1 REBUTTAL Owner of company

There are always 2 sides to a story

AUTHOR: Charlie Allen, owner- Moves Are Us - (United States of America)

POSTED: Tuesday, November 17, 2009

I am Charles L. Allen and I need to respond to this complaint. 

The lady who wrote this is Elaine Matthews of Bardstown KY.  She contracted with my company for a simple move from an apartment to a condo, and agreed in writing to our minimum fee of $300.  The move was short, and she demanded a discount.  We declined, since $300 was the minimum charge and our workers had to drive an hour from Louisville to Bardstown to do the move. 

She was abusive to my workers, and months later raised these baseless charges that we damaged her mattress and the workers caused her scabies.  These stories are not true, and the scabies thing is really ridiculous.  Ms. Matthews is a serial litigator, having filed lawsuits against her realtor, her condo association, and I believe others who have had the misfortune to come in contact with her. 

She has admitted to the court that she suffers from "chronic depression", "abuse", and feelings of "victimization."  These are not my words, but hers, and you can check the record.  The judge dismissed her case with prejudice. 

 I have been in this business since 2001, and never had a customer complaint that I could not resolve.  You can ask the better Business Bureau. 

If you are a potential customer, I hope you will disregard her rant, and consider hiring us to pack for your move or rent you a truck.  Thank you for allowing me to state the other side of the story.       

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