Complaint Review: Allstate Insurance
Allstate Insurance Refusal to take full financial Responsibility Nationwide Nationwide
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I was in a car accident at the end of September 2015 involving a person that utilizes Allstate Insurance. The following morning I receive a call from an All State agent that asked for a statement regarding the details of the accident. After the conversation, about two hours later I received a phone call from the same Agent indicating that Allstate was to assume financial responsibility for the accident. I was then informed of where I could pick up the rental car that would be paid for by Allstate as they repaired my vehicle, vehicle was picked up on September 27, 2015. Two days later, I received a phone call from a claims adjuster indicating that my vehicle would be classified a total loss and that they would administer me a check for my vehicle. After two more days I receive a phone call from Elaina, an insurance agent at Allstate that they needed the spare keys and title to my vehicle so that they could administer payment. I then, a day later, mailed the keys and title to Elaina at the address she designated. (1 day shipping). I don't here anything from Allstate for about three days, so I then contact Elaina to check on the status of my claim. She indicates that she has received the keys and has put the check in the mail. (standard mail) I inform her that this is unacceptable as I have to find a permanent vehicle, and she offers to send me a new check priority, keep in mind this is a Friday afternoon, meaning I will not receive the check until Monday afternoon. I receive my check on Monday, and deposit it, as I have to wait for it to clear so that I can purchase a new vehicle. The rental is returned on October 15, 2015 which is two days after receiving the check. I have received a charge for 409.00 dollars from Enterprise rental company for 14 days of having the vehicle. When I contacted Allstate Insurance about the charges, they indicated they only paid for five days of the rental, which is how long it took them to determine it was a total loss, I did not receive payment until October 12, 2015. Allstate is refusing to pay these charges, even though they acknowledge that there was a 7-9 day period that they had not yet paid me for my vehicle which was destroyed by their customer. I am actually considering legal action, if the rental is returned at the time of the decision to total the vehicle, I would not have had transportation to and from my job, nor would I have been able to get my child who has health issues to and from his doctors appointments.
This report was posted on Ripoff Report on 11/02/2015 08:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/allstate-insurance/nationwide/allstate-insurance-refusal-to-take-full-financial-responsibility-nationwide-nationwide-1265091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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