Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #654390

Complaint Review: Amazon.com - Internet

  • Submitted:
  • Updated:
  • Reported By: elvance — Syosset New York United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Amazon.com Internet United States of America

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I had just ordered a 5 pack of Epson #78 hi definition ink cartridges and before I made the purchase, Amazon recommended the 6th color to add to my order. So I placed the order and a couple of minutes later, I realized that Amazon recommended the ink cartridge in black for the wrong printer. When I went to cancel it a few minutes later, I got a message saying "sorry but it's too late now to cancel". That was about 5 minutes after I placed the order. I've been a long time customer of Amazon, but on their wrong recommendation, they should have at least given me a chance to cancel, as they made the wrong offer to begin with. Shame on you Amazon. There are many other online stores on the internet. If this is the shody business practices they are resorting to, all I have to say is "Goodbye" after many years of purchases! I haven't received them as of yet, so let's see what happens when I try to return it. I refuse to pay any further charges. 

This report was posted on Ripoff Report on 10/23/2010 12:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amazoncom/internet/amazoncom-amazoncom-llc-recommended-wrong-product-to-compliment-product-i-purchased-inte-654390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Consumer Comment

had to cancel an order once myself

AUTHOR: betty.b - (United States of America)

POSTED: Saturday, October 30, 2010

I'm sure sorry you got the "too late to cancel" message when you tried to do so.  Personally, I had no problem in canceling an order within about 3 minutes of placing it.  I reordered the exact item, but added something else to it to get the free shipping.  I got an email confirming my cancellation and that was that.

Like the previous poster, I would suggest you contact Amazon directly if you have a problem.  It seems logical that if they suggested a product that does not work with your purchase, they would cooperate with you.

At the very least, a lesson learned on reading the info on any product someone suggests before buying it.

Hope by now you have a resolution.

Respond to this report!
What's this?

#2 Consumer Comment

Return it...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Saturday, October 30, 2010

As a long time customer of Amazon, I have discovered that this company tends to favor the buyers. You should contact them and inquire about a return. Given the circumstances, I'm sure they will work with you.

Yes, it sucks but website recommendation apps aren't always as accurate as we'd like (not just Amazon). For example, about a year ago I bought a Kitchen-Aid hand blender from Amazon and I frequently get recommendations for items that have nothing to do with hand blenders or do not even belong in the kitchen.

Give Amazon a chance to right the situation before crying "ripoff".

Respond to this report!
What's this?

#1 Consumer Comment

I have only had positive experiences with Amazon.com

AUTHOR: Warren - (U.S.A.)

POSTED: Saturday, October 30, 2010

I don't know how your mixup happened, but I have been dealing with Amazon.com for years and have found them to be the best company I've ever dealt with. On two occasions I've had problems with an order from one of their vendors, and on both occasions I received a response to my complaint in less than 2 hours written by someone who really knew how to talk to a customer, and my money got immediately refunded.

I have to ask, did you even try to contact Amazons customer support? Your complaint states you haven't gotten your product yet so I wonder if you simply got mad and wrote this complaint without even giving Amazon a chance to fix the problem. From my past experience with Amazon, I'll bet if you had emailed them and explained what happened, they would have immediately made it right.

Just my opinion, and no I don't work for Amazon, I'm just a highly satisfied customer.


Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now