Complaint Review: Amazon.com - Seattle Washington
- Amazon.com 1516 2nd Avenue Seattle, Washington United States of America
- Phone: 206-622-2335
- Web: amazon.com
- Category: Websites
Amazon.com Non-Existent Customer Service Seattle, Washington
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"This review is about Amazon's policy of allowing sellers to ignore customer emails and do nothing about it. I was told by an Amazon CSR that there is a policy that sellers must follow regarding responding to customer inquiries, however, they do not give seller contact info to buyers, nor will they (Amazon)contact the non-responsive sellers directly. I sent two emails, one on 6/06/12 and one on 6/10/12, to "Blue Light Bargains", which is a seller on Amazon, and have not received any answer to this date (6/27/12). I find Amazon's policies regarding their sellers lack of responses to buyer emails both negligent and ignorant. I received an answer from the last Amazon CSR I emailed that the problem was being addressed by another department (Amazon's "Technical Team") and I would hear a response from them in two days--that was on 6/20/12 and still no answer after seven days. If this is any example of Amazon's approach to customer service, then I urge anyone who buys on Amazon to think twice about making a purchase there. Amazon simply does not care about it's customers--I guess that's what happens when a company gets as big as they are."
This report was posted on Ripoff Report on 06/27/2012 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amazoncom/seattle-washington-98101/amazoncom-non-existent-customer-service-seattle-washington-903699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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