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Report: #658170

Complaint Review: Amazon.com - Seattle Washington

  • Submitted:
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  • Reported By: Glenn — Chicago Illinois USA
  • Author Confirmed What's this?
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  • Amazon.com Seattle, WA Seattle, Washington United States of America

Amazon.com HotImportToys Outrageous Undisclosed Handling Fees Seattle, Washington

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Outrageous undisclosed Handling Fees
Amazon is complicit for allowing their store HotImportToys to charge me for undisclosed and unreasonable outrageously priced handling fees.
I contacted the Seller, and Amazon's Customer Service questing a full refund, within 12 hours of placing my order. I initially didn't see the outrageous handling fee, because it was only one store of 8 that were part of my large but single Amazon order.
I even filed a A-to-Z claim, but it was canceled by them when the seller refunded my items cost, but not the handling fee!
I tried to re-open an A-to-Z, but couldn't, so it is more a A-to-B far far from Z.
Much less H for handling, or F for Fees unreasonable.
Or even a option to contest the closing of the A-to-Z claim!
Quote Buyer-to-Seller (from me to HotImportToys) and stated to Amazon CS.
------------------------------------------------
Subject: Outrageous  handling fee of $41.19!
I contacted both amazon customer service to complain about your S&H fee, and FedEx to request delivery to be canceled, as I would have refused delivery anyway. Tracking no.: 27526741030****

Buy your own (hidden) shipping page you over charged me $24.04!
__Standard Shipping within Continental US for all other products
__Estimated Delivery:     3-5 business days
__Shipping Rates:     $5.99 per shipment + $1.99 / lbs

My package weights 14lbs which should have been at the most $33.85 by even your TOO high rates!  Not $57.89 that you tried to charge me!

Actual FedEx Ground for a 18"x12"x12" 14lb package From: Whittier, 90601, | To: Chicago IL = $16.70.
That means you charged me a handling fee of $41.19. OUTRAGEOUS!
------------------------------------------------
Both Amazon and HotImportToys Ignored my request for fair reasonable resolution.
I hope this starts a class action suite, I've given them both more than enough time!

This report was posted on Ripoff Report on 11/03/2010 04:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amazoncom/seattle-washington-98108/amazoncom-hotimporttoys-outrageous-undisclosed-handling-fees-seattle-washington-658170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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