Amazon.com Amazon, Amazon Digital Services, Amazon Prime Charged for 1 year membership, account closed days later Seattle Washington

I have contacted Local consumer affairs, the State AG, BBB, and FTC in attempt to resolve this.  Amazon has still been unresponsive.

On March 9, 2018, I renewed my Amazon Prime membership for 1 full year, costing me $108.41 for 12 months of Prime services. 20 days later, on March 29, I am unable to access my account. Attempting to sign in I get the message "we cannot find an account with that email address."

I call Amazon customer service on March 30 to ask the problem, and am told that my account is closed.  First I am told that I closed my account, which I did not. I never authorized them or anyone else to close my account.  Then I am told it is because I had another amazon account, which was not the problem either. Then I am told I violated Amazon's terms of service but they are unable to provide me with the specific term i violated or the proof that I violated it at all. My account is closed with no explanation from Amazon and I have multiple excuses thrown at me. I never got any email or explanation or anything from the company notifying me of the closure.  One day I could sign in, and the next day I could not.  They then check my account and tell me that it was in good standing. They tell me they can put a request in to reactivate my account but it requires investigation and I would hear back in 48 hours. This time passes and I do not hear back.

So on April 2 I call again. This process repeats itself as apparently there are no records of our phone calls, so I go through the whole process listed above another time, and I am told I will hear back in 2 business days. This time, again, passes, and I do not hear back.

So April 4 I call for a third time. Same process occurs again, saying I violated their terms of service with no proof and no further explanation given.  Again they request my account be reopened and am told it is investigated and would take 2 business days. The rest of the week passes and Monday, April 9, I have still not heard back.

I send an email through amazon's contact link explaining all of this including my experiences with the 3 phone calls, and my expectations for a resolution. I get an automated message saying I would get a response in 12-24 hours. This time passes, and again, no response.

I start a support live chat and explain the whole situation again.  The phone calls, the circles, the email, everything up to that point.  They pass me up to a supervisor who tells me it will be resolved in a few hours and I would get an email when it is done. By the next day it is still not fixed.

So I contact chat again and we go in circles as we did before until they say all we can do is wait two business days to hear back. I don't think I need to tell you that I did not hear back.

I paid for 1 year of membership. Got less than 20 days out of that and now have not had access for 19 days. Tomorrow the amount of time I have not been able to sign in will surpass the amount of time I actually had access to what I am paying for.  A simple search on social media (facebook, twitter #AmazonClosed, reddit, and even some media outlets are showing this is affecting thousands of people who are all getting the same excuses and circles. And amazon seems to be doing little to resolve the problem or compensate those involved when they do.  Some seem to be starting to get resolved but I have heard nothing at all.

I  expect an explanation as to why this has all happened. I expect access to my Amazon account restored. I expect the total number of days, from when my account was closed to whenever it is resolved, to be added to the length of my Prime membership. I expect some kind of assurance from Amazon that they have not been hacked and our personal data is not compromised as this seems to have affected so many who are all getting the same excuses. I expect something from Amazon to compensate for the hours we have had to spend with their customer service who has just led us in circles for weeks on end. There is no excuse for me having to contact customer service on 6 separate occasions over the same issue, much less for me having to file these complaints. I expect amazon to own up to their mistakes instead of blaming their customers with random excuses.