Complaint Review: America Online AOL
- America Online AOL
- Phone: 888-265-8008
- Category: Internet Services
America Online AOL ripoff AOL TOOK ADVANTAGE OF ME TOOK $74 OUT OF MY BANK ACCOUNT AFTER I CANCELLED MY ACCOUNT WITH THEM INTERNET
*Author of original report: keep getting letters saying thanks for giving us another chance and 2 free months
*Consumer Suggestion: AOL Cancellation Problems
*Author of original report: No, there isn't more than one Aol account on my credit card
*UPDATE EX-employee responds: Best Way to Cancel AOL
*Author of original report: going to credit me $24.95 and give me a free Aol modem-she said
*Consumer Suggestion: How I got them to cancel with no hassle.
*Author of original report: ANOTHER ONLINE CONVERSATION WITH AOL BILLING TECH
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Connecting to server. Please wait...
Connected to server. An agent will be with you shortly
Welcome to America Online's Live Help Area. A Customer Care Consultant will be with you shortly.
Remember, you also have easy access anytime to your account at Keyword: MANAGE MY ACCOUNT.
MHI Jen has joined this session!
Hello, ####. Welcome to Live Billing Support. My name is Jennifer A..
KITTYROC316 stated the question or problem as: I called aol on 3/25 to cancel my account and on 6/8 i got billed $74. I called aol several times yesterday to clear this up but could not get anyone to help. .
MHI Jen: Good afternoon! I am pleased to meet you online, ####. :-)
KITTYROC316: MY SCREEN NAME IS ####
MHI Jen: I understand that you are referring to another AOL account.
KITTYROC316: THE REASON WHY I AM CONTACTING YOU ONLINE IS BECAUSE I KEPT GETTING HUNG UP ON
MHI Jen: Unfortunately, I am unable to access the other account unless you are signed on to the Master Screen Name of the other account in question. Please sign on to the other account and visit us again or contact us via phone so we can check it for you.
MHI Jen: Here at Billing Live we can only access the account you are currently signed on to.
KITTYROC316: I REALLY THINK IT'S UNFAIR THAT $74 WAS TAKEN OUT OF MY ACCOUNT WHEN I CALLED ON 3/25 TO CANCEL MY ACCOUNT
KITTYROC316: WELL, WHAT AM I SUPPOSED TO DO? I MEAN THE REPS HAVE HUNG UP ON ME
MHI Jen: For best possible assistance with this issue, please call us directly at 1-888-265-8003 24 hours a
day, seven days a week.
KITTYROC316: MY HUSBAND IS VERY UPSET AND IS GOING TO CANCEL HIS AOL ACCOUNT IF AOL DOESN'T REFUND MY MONEY
KITTYROC316: I HAVE
KITTYROC316: I ALSO CALLED 1888-265-8008
KITTYROC316: AND GOT NO WHERE
MHI Jen: I am sorry however, inasmuch as I would like to assist you with your concern, the system will not
allow me to access your account unless you are signed on to your master screen name.
MHI Jen: I can see how that is frustrating and I regret the inconvenience it has caused you.
KITTYROC316: HAVE YOU HEARD OF RIPOFF.COM?
MHI Jen: I am sorry, not yet.
KITTYROC316: I WILL POST THERE
KITTYROC316: THANKYOU EVERYONE WILL KNOW WHAT AOL HAS DONE TO ME
MHI Jen: I apologize for any inconvenience you may have experienced concerning this matter.
MHI Jen: Please contact us directly at 1-888-265-8003 or 1-800-827-6364 toll free, 24 hours a day, 7 days a week. Our phone representatives will be there to assist you and provide the help you need.
KITTYROC316: I HAVE DONE THAT SEVERAL TIMES. KITTYROC316: AND TGEY HANG UP ON YOU. YESTERDAY I CALLED 4 TIMES. AND 3 OF THE 4 CALLS I WAS HUNG UP ON. AND I WAS NOT RUDE
KITTYROC316: NOW, I AM RUDE BECAUSE I AM UPSET OF HOW I WAS TREATED
MHI Jen: I am sorry to hear that. :-(
KITTYROC316: I FEEL I WAS RIPPED OFF
MHI Jen: I recommend that you call during the early morning queue hours (7 a.m.- 12 p.m. EST) when the number of calls are lower.
I called AOl on 3/25/04 to cancel my account. Apparently, the rep that took care of me accidently put me through to tech support and my account was never canceled even though I said I wanted it cancel. I was not billed from end of March until June 7th. I assumed it was canceled. Then on June 8th, I checked my bank account balance to find it was in the negatives. Aol billed me $74. I have not used my account because I thought it was cancelled. I couldn't use my account because my modem and computer were not working, the main reason why I had cancelled Aol in the first place. I WANT MY MONEY REFUNDED AOL. WHAT YOUR COMPANY DID WAS UNFAIR. YOU ALSO NEED TO TRAIN YOUR EMPLOYEES GOOD CUSTOMER SKILLS. THEY SHOULD BE ABLE TO HANDLE SOMETHING LIKE THIS, WITH OUT GIVING THE CUSTOMER THE RUN AROUND.
ONE REP TOLD ME THAT I MIGHT HAVE TO PAY FOR MY HUSBAND'S ACCOUNT BECAUSE MY MASTERSCREEN NAME WAS MADE OFF HIS ACCOUNT. AOL, YOU GOT SOME NERVE.
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This report was posted on Ripoff Report on 06/13/2004 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/america-online-aol/nationwide/america-online-aol-ripoff-aol-took-advantage-of-me-took-74-out-of-my-bank-account-after-94730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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