Complaint Review: American Airlines - Internet
- American Airlines P.O. Box 619616 Internet United States of America
- Phone:
- Web: www.aa.com
- Category: Airlines
American Airlines Paid Reservation Cancelled, No Recourse Internet
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I purchased tickets to St. Thomas in the Caribbean for the Memorial Day weekend. When I called in to check the status of the flight, 4 days before travelling, I was advised that the reservation was cancelled because they said that I CANCELLED IT.
This was news to me as I had not called them, even though they said I did. Additionally, no one knew I was travelling so it was impossible for someone that knew me to have pretended to be me and cancel them. They would not reinstate the tickets. I am now out $500 for a hotel that I prepaid, and I have to use the $1000 that I paid for the tickets at a later date on the airline that ruined my trip.
American Airlines swears that I cancelled the reservation. I did not, but there is nothing I can do. I believe that someone that works for American Airlines wanted to book a friend/relative on the flights, but they were overbooked and cancelled my reservation so they could do it.
I was a loyal AA customer, travelling with them 4-10 times a year, but no more.
This report was posted on Ripoff Report on 05/26/2010 08:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-airlines/internet/american-airlines-paid-reservation-cancelled-no-recourse-internet-607398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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