American Home Shield Ahs won't pay for replacement of water tank that I had to have done because they didn't send any one out to my house. Nationwide

 This is the 3 try to report this.Ahs won't pay me for the water tank I had to have replace , after the tank needed to have the gas and water turned off.It was flooding my finished basement. I called American home shield when my basement was flooding from the water tank.I never got to talk to a real person,a recorded person made up a # of confirmation and gave me a number to call a plumber.I called BNK plumbing got their recording and I left my number(they never bother to call me back 24 hours later)So if I waited for some one to come out to,my house it would have been flooded. I got some one else to come a fix my problem.i was trying to clean up stuff. I am a widow of a Vietnam Vet not that long ago ,so I am alone and I had my both knees replaced and it's hard to do any bending.I paid for the replacement of the tank and to have it hauled away. So the next day I called American home shield and they gave me a hard time and said they won't pay for the replacement. I asked to talk to her supervisor ,first she said no that person would call me back.i said I was told that before and they never called.So I said I need to talk to her,but all I got was a recording.and she won't call back.This company has not been helpful with out a fight, I have been paying for 4 years and have had a fight with them for any thing that breaks down.I am tired of this all.They ripoff people .I need them to pay me back and be on top of getting me the service I need with out a fight. My house could have been flooded if I still waited for help from them.When my husband was very sick and my furnace went out they made us wait and wait and I had to fight for them to get some one out here.I Told them then he was very sick and couldn't be in the cold for he had Parkinson's disease from being sprayed with Agrnt a Orange in Vietnam. But I had to fight to make it happen. Please help me .And stop,them from ripping off people.This company is not reliable and has terrible company's they work with.If I talk to you I could tell you more stuff about them.. Thank you