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Report: #1414987

Complaint Review: American Home Shield

  • Submitted: Mon, December 04, 2017
  • Updated: Mon, December 04, 2017
  • Reported By: Philip — Chico California United States
  • American Home Shield
    889 Ridge Lake Blvd
    Memphis, Tennessee
    United States

American Home Shield Did not hire a company that could diagnose and repair furnace in addition not being a local company as they advertise but spme out of the area. Memphis Tennessee

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I have read other reports on this companand can only confirm that they are a RIP OFF.  I have carried a home warranty contract with them for over 12 years. Wait time have average 1-2 hours each time I call them. What a joke.  They have a recorded message that states "Your call is important to us.  The next representative will assist you".  I have had to hang up several times after such long waits and no response.  I own a duplex in which one of the units has never had the need for repair of anything that the warranty covers.  Unfortunately that changed during November 2017.  A furnace stop operating.  A repair company about 90 plus miles away (not a local vendor) was given the work order to check out.  When the finally came out they advised that it was an electrical problem and that I needed to get an electrician.  An electrician (who was local) advised that the problem was in the furnace and not electrical.  So once again had to go through all the crap to get someone at AHS to speak with.  The Placer heating and a/c company came out again and still did not get the problem solved.  I had to get the electrician to meet up with them to advise where the problem existed in the furnace.  So finally after 3 attempts replaced some kind of capacitor and their was electricity going to the furnace.  However, that did not solve the problem and once again the heatting and a/c company came out and said the blower had to be replaced.  So the next day or two they replaced the blower and the unit worked...however, much to my regret the tennant advised nothing but cut cold air was coming out.  Yes back to AHS today been on hold (telephone) the second time. Their representative put me on holld while check with the repair company and never returned to the phone.  So another attempt to call them was made as I right this complaint still waiting after 1/2 hour to speak to someone.  Hopefully not to go through the same thing.  Now this is exactly 1 month since I requested AHS to have the  furnace repaired.  Unfortunately the temperatures have reached freezing conditions or close to it.   Out of frustration the tenant said they will hire a local vendor to fix the problem and send me the bill.  The tenant also wants an adjustment on the rent.  Both of which are reasonable in lieu of the situation.  I believe I have paid about $10,000 over the past 12+ years for home warranty repair when needed to AHS plus a service fee of $75 when service was requested.  The stress created by AHS to my health over this matter makes things much worse.  I will be 81 years old next month and can only say that buying warranty coverage from AHS can be a waste of your hard earned money when you can't get what you contracted for.  You can't  speak to a supervisor or executive of the company and the person who does answer your call is not allowed to give you her last name.  One can't even e-mail this company.  They have a web site but it doesn't allow for contact to a human being, only a request for service with no place to make any explanation.  As you can see I am one very upset senior citizen.  As a point of information, I am still on HOLD over 1 hour.  

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