American Home Shield A Company Operating Without Morals, Concious, The Law Memphis Tennessee

I would suggest you ask for customer relations dept (they are somewhat of a supv dept---they deal with escalated problems), unless you have a contract that went through service one (as Service one has their own dept that does everything). If you can't get to the customer relations dept & don't have a service one contract ask whomever you get if they or their supv can put your HVAC (a/c) service call in research due to delay & possible improper previous repairs by AHS provided co. Most of the time researches are handle by the cust relations dept (who may take 24 hrs to call u back) & that way you can deal with 1 person until your problem is resolved & not have to explain your problem over & over.

There have been situations where a 10 seer unit would have been ok & up to code when it was originally installed..... but since then the code enforcement dept in your city may have changed the codes to require a 13 seer. If this is the case & you had a 10 seer prior to AHS repairs then what AHS would do is either mail you a check for what they pay for 10 seer unit + labor to install & then you can call your own co to install 13 seer & pay them. Or if you get an AHS co then AHS will pay that co the total it would normally pay & you pay that co the difference. Please brace yourself as the cost AHS pays is extremely less then what you'll have to pay. And if your provious unit is old then there will possibly be several upgrades needed to meet code which is also not covered by AHS contract.

The reason they don't cover to go back with a 13 seer in this case is that per your contract they match what you have already & if you need something better to meet code then it is not covered per the limitations of liability section of your contract---which specifies upgrades & code violations n/c.

Because of my lack of trust of the AHS vendor after waiting 5 weeks to have my coils replaced, I found out that although i was promised 13 SEER coils by both the Vendor and AHS they installed 10-12 SEER coils that did not meet the Federal standards. How many other consumers have been misled by this Company?

Home warranties are a bad investment because you end up with a third party deciding what repairs your home needs, who will perform the work, and when the work will be done.

The premiums you paid for nine years got you nothing but grief. The same money would have paid for a good quality repair to your air conditioner a long time ago. My advice to anyone with a home warranty is to cancel it.